# I have lost all my progress **URL:** \ **Category:** Support\ **Created:** [June 6, 2016, 6:48pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051 "2016-06-06T18:48:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Post date:** [June 6, 2016, 6:48pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/1 "2016-06-06T18:48:04Z")
For some reason when I turn the game on it started over to the beginning when you help Luther and I can only make it to where you have to name your character. I keep getting an error message saying lost connection. I hope I didn’t lose everything I was level 180 something with a vip level of 4. Bye the way this is on the Xbox one. This started yesterday with the server problems I just hope it’s a server problem because I don’t really want to start over ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [June 6, 2016, 8:02pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/2 "2016-06-06T20:02:11Z")
Sorry to hear that. Contact 505 Support if you haven’t already. They will retrieve your Hero ASAP. [https://support.505games.com/support/home](https://support.505games.com/support/home) ---
**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Post date:** [June 6, 2016, 8:19pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/3 "2016-06-06T20:19:39Z")
Yeah I did that waiting for a response ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [June 7, 2016, 7:46pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/4 "2016-06-07T19:46:08Z")
Any news yet regarding your recent trouble? ---
**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Post date:** [June 7, 2016, 8:09pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/5 "2016-06-07T20:09:13Z")
It’s kinda of a mess. The game wouldn’t let me go any further until a chose a new name. So right now they are trying to put the old character data to the new character data. ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [June 7, 2016, 8:25pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/6 "2016-06-07T20:25:41Z")
A migration of sort? I hope it works out well for you. They have a very good support team. 👍 ---
**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Post date:** [June 7, 2016, 11:09pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/7 "2016-06-07T23:09:53Z")
Yay everything got fixed ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [June 8, 2016, 3:26pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051/8 "2016-06-08T15:26:11Z")
Congrats! Good luck with your adventures!