# I don’t understand how the Explore soft crash is still a thing **URL:** \ **Category:** Gameplay Chat (PC/Mobile)\ **Created:** [April 10, 2021, 5:47pm UTC](https://community.gemsofwar.com/t/i-don-t-understand-how-the-explore-soft-crash-is-still-a-thing/69517 "2021-04-10T17:47:59Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\ **Post date:** [April 11, 2021, 10:58am UTC](https://community.gemsofwar.com/t/i-don-t-understand-how-the-explore-soft-crash-is-still-a-thing/69517/7 "2021-04-11T10:58:46Z")
> [@vistal](#): > > There is no way this is true. Do you have a link to a dev saying they can’t reproduce it? I literally encounter it daily. > [@\[KNOWN ISSUE\] Game STILL freezing after explore](https://community.gemsofwar.com/t/known-issue-game-still-freezing-after-explore/69062/5): > > Unfortunately we are still unable to reproduce this bug in house, even after extensive testing. We are still looking into it, but it isn’t a high priority as it has used a lot of dev time in the past without us being able to narrow it down, or experience it. I try to get in 4-5 explore runs per day and the UI softlocks at least once a third of the days 🤷‍♂️. > [@Kezef](#): > > it wouldn’t surprise me if it’s something the developers _cannot_ re-produce internally because their consoles have different specs from ours The UI softlocks on other (all?) platforms, including PC, too. As for the game crashing on Xbox: Presumably they have the ability to upload crash dumps from player consoles and debug those, regardless of their own setup at the office. They chose to increase logging instead of debugging dumps. --- _[View the full topic](https://community.gemsofwar.com/t/i-don-t-understand-how-the-explore-soft-crash-is-still-a-thing/69517)._