# I can't redeem event points I open the news letter and the game freezes every time

**URL:** <https://community.gemsofwar.com/t/i-cant-redeem-event-points-i-open-the-news-letter-and-the-game-freezes-every-time/38972>\
**Category:** Bug Reports\
**Created:** [May 2, 2018, 10:12pm UTC](https://community.gemsofwar.com/t/i-cant-redeem-event-points-i-open-the-news-letter-and-the-game-freezes-every-time/38972 "2018-05-02T22:12:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KingWB](https://avatars.discourse-cdn.com/v4/letter/k/ebca7d/32.png) [@KingWB](https://community.gemsofwar.com/u/KingWB)\
**Post date:** [May 2, 2018, 10:12pm UTC](https://community.gemsofwar.com/t/i-cant-redeem-event-points-i-open-the-news-letter-and-the-game-freezes-every-time/38972/1 "2018-05-02T22:12:28Z")

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**_[Please check the known issues list before posting a bug](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/)._**

\*\*Platform, device version and operating  
Galaxy Note 8  
**Screenshot or image**

 ![Screenshot_20180502-171352](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/5/45e4ebdc983c2890ed027ce05af4071f0287024b.jpg)  
**What you were expecting to happen, and what actually happened**  
I opened the news feed trying to redeem my pts and the news letter froze

**How often does this happen? When did it begin happening?**  
it’s been happening since the update

**Steps to make it happen again**  
_Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
I tap the news tab and it freezes