# I can't access guild features
**URL:** https://community.gemsofwar.com/t/i-cant-access-guild-features/12371
**Category:** Support
**Created:** [September 14, 2016, 5:11pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371 "2016-09-14T17:11:54Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@Macawi](https://community.gemsofwar.com/u/Macawi)
#### Post date: [September 14, 2016, 5:11pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/1 "2016-09-14T17:11:54Z")
**What you were expecting to happen, and what actually happened?**
When I click on ‘Guild’ the screen never loads, then I get the "Operation timed out’ message
**What are the steps to make it happen again?**
Click on ‘Guild’ again
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**
Yes
Operating system- Win. 8.1, launch thru steam.
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### Author:  [@orbin111](https://community.gemsofwar.com/u/orbin111)
#### Post date: [September 14, 2016, 5:18pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/2 "2016-09-14T17:18:41Z")
+1
The only difference is that I have Win10
Other tabs works fine.
Edit: Shop doesn’t work
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### Author:  [@AeroCloud](https://community.gemsofwar.com/u/AeroCloud)
#### Post date: [September 14, 2016, 5:20pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/3 "2016-09-14T17:20:00Z")
Its broken for many users, including myself on windows 7 steam
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### Author:  [@Macawi](https://community.gemsofwar.com/u/Macawi)
#### Post date: [September 14, 2016, 5:29pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/4 "2016-09-14T17:29:51Z")
I’m having the same issue with the shop as well.
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### Author:  [@exirabit](https://community.gemsofwar.com/u/exirabit)
#### Post date: [September 14, 2016, 5:33pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/5 "2016-09-14T17:33:42Z")
Same issue, Windows 10, steam.
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### Author:  [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)
#### Post date: [September 14, 2016, 5:36pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/6 "2016-09-14T17:36:21Z")
Workin on android fine
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### Author:  [@SirCookie](https://community.gemsofwar.com/u/SirCookie)
#### Post date: [September 14, 2016, 5:37pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/7 "2016-09-14T17:37:54Z")
Same here, super slow on Windows 10 Steam. But it loads fast on iOS.
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### Author:  [@Macawi](https://community.gemsofwar.com/u/Macawi)
#### Post date: [September 14, 2016, 5:42pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/8 "2016-09-14T17:42:45Z")
It seems to be a pc issue. A friend of mine has no issues accessing the Guild on her IPad air 2.
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### Author:  [@Shimrra](https://community.gemsofwar.com/u/Shimrra)
#### Post date: [September 14, 2016, 5:42pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/9 "2016-09-14T17:42:57Z")
… so this isn’t just me then … Windows 10.
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### Author:  [@Lyya](https://community.gemsofwar.com/u/Lyya)
#### Post date: [September 14, 2016, 5:43pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/10 "2016-09-14T17:43:28Z")
What the hell, I’ll dogpile on. Guild features for me aren’t working on Win10/Steam, are working on iOS.
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### Author:  [@Gwynhbleidd](https://community.gemsofwar.com/u/Gwynhbleidd)
#### Post date: [September 14, 2016, 5:47pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/11 "2016-09-14T17:47:11Z")
Same here, W10/Steam.
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### Author:  [@Tiqon](https://community.gemsofwar.com/u/Tiqon)
#### Post date: [September 14, 2016, 5:52pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/12 "2016-09-14T17:52:53Z")
Same for me at the moment. Worked fine a couple of hours ago. WIn10 here.
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### Author:  [@Rasper](https://community.gemsofwar.com/u/Rasper)
#### Post date: [September 14, 2016, 6:04pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/13 "2016-09-14T18:04:38Z")
Win7 steam
Had it last night too, can take over a minute or two for it to load.
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### Author:  [@Umbroso](https://community.gemsofwar.com/u/Umbroso)
#### Post date: [September 14, 2016, 6:06pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/14 "2016-09-14T18:06:26Z")
Guild tab taking at least 5-10 minutes to load. Store is also barely functional. Other tabs work fine. Chat still showing working in background. Store in Guild comes up as unavailable (but comes up immediately)
Windows 10 on Steam
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### Author:  [@Blacklaser](https://community.gemsofwar.com/u/Blacklaser)
#### Post date: [September 14, 2016, 6:23pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/15 "2016-09-14T18:23:23Z")
Same issue here. Win7/Steam.
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### Author:  [@EternalElder](https://community.gemsofwar.com/u/EternalElder)
#### Post date: [September 14, 2016, 6:32pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/16 "2016-09-14T18:32:25Z")
I have the same issue. Win7/Steam. I can access all other options, but PVP has given an “Battle already complete” or “This feature is not available” message. Sorry no pics, it kicks me out to the world map before I can get a screenshot.
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### Author:  [@Macawi](https://community.gemsofwar.com/u/Macawi)
#### Post date: [September 14, 2016, 6:47pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/17 "2016-09-14T18:47:31Z")
@EternalElder, I caught one error message while trying to load a PvP match, first time that I’ve seen this one…
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### Author:  [@Umbroso](https://community.gemsofwar.com/u/Umbroso)
#### Post date: [September 14, 2016, 6:48pm UTC](https://community.gemsofwar.com/t/i-cant-access-guild-features/12371/18 "2016-09-14T18:48:51Z")
Seems to be getting better at this time