# I can not to enter the game. Error 13

**URL:** <https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136>\
**Category:** Uncategorized\
**Created:** [January 17, 2019, 12:19am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136 "2019-01-17T00:19:49Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [August 6, 2021, 9:23am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/7 "2021-08-06T09:23:47Z")

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@Marecki If you’re still having this issue please try the troubleshooting steps here:

> **[Error 13 and Error 16: An asset has failed to download](https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855)**
>
> If you receive the error message: "Error 13" or "Error 16" this is caused by a connection issue. Select Retry and try moving to a more stable internet connection.
>  The error message "Error 13: An a...

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