# I can not to enter the game. Error 13 **URL:** \ **Category:** Uncategorized\ **Created:** [January 17, 2019, 12:19am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136 "2019-01-17T00:19:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Abigail\_Fry](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/abigail_fry/32/50589_2.png) [@Abigail\_Fry](https://community.gemsofwar.com/u/Abigail_Fry)\ **Post date:** [January 17, 2019, 12:19am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/1 "2019-01-17T00:19:49Z")
Hello! I can not to enter the game, it’s writing “Error 13”. Connection is normal. Help please to solve this problem. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 17, 2019, 2:27am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/2 "2019-01-17T02:27:20Z")
This should have been fixed a short while ago! > [@Keep getting Error 13 (Resolved)](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/11): > > Thanks for the replies everyone, a fix is in the process of going out now. Both old and updated games should enter correctly now. ---
**Author:** ![Hoop](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hoop/32/34118_2.png) [@Hoop](https://community.gemsofwar.com/u/Hoop)\ **Post date:** [January 17, 2019, 2:05pm UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/3 "2019-01-17T14:05:03Z")
Fine before, now I’m getting the error 13. Edit\* Started working again ---
**Author:** ![foxyblaster](https://avatars.discourse-cdn.com/v4/letter/f/f1d935/32.png) [@foxyblaster](https://community.gemsofwar.com/u/foxyblaster)\ **Post date:** [January 17, 2019, 6:51pm UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/4 "2019-01-17T18:51:33Z")
cant get it to start in steam - deleted the game to reinstall, cant install it anymore. Great. Had to delete the game folder inside the steam folder, then it would re install, and it works again. phew! I began to panic. Would have had to spend the evening talking to the wife…! ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 17, 2019, 11:31pm UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/5 "2019-01-17T23:31:54Z")
Glad to hear it’s working again! 😃 ---
**Author:** ![Marecki](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@Marecki](https://community.gemsofwar.com/u/Marecki)\ **Post date:** [August 1, 2021, 10:33am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/6 "2021-08-01T10:33:37Z")
Cant enter the game error 13… ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 6, 2021, 9:23am UTC](https://community.gemsofwar.com/t/i-can-not-to-enter-the-game-error-13/51136/7 "2021-08-06T09:23:47Z")
@Marecki If you’re still having this issue please try the troubleshooting steps here: > **[Error 13 and Error 16: An asset has failed to download](https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855)** > > If you receive the error message: "Error 13" or "Error 16" this is caused by a connection issue. Select Retry and try moving to a more stable internet connection. >  The error message "Error 13: An a...