# Huge issue, ps4 store FROZEN
**URL:** https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274
**Category:** Support
**Created:** [January 31, 2017, 6:36am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274 "2017-01-31T06:36:49Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [January 31, 2017, 6:36am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/1 "2017-01-31T06:36:49Z")
I cannot receive any rewards from the PS4 store. My controller freezes and I have to press home button/exit the game and restart. No way to spend glory
---
### Author:  [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)
#### Post date: [January 31, 2017, 10:24pm UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/2 "2017-01-31T22:24:08Z")
> [@PlayStation 4 Store issues](https://community.gemsofwar.com/t/playstation-4-store-issues/18133/1):
>
> Hey everyone! So just to update on the store issues that players have been experiencing on PS4. We’re still working our way through the issue with Sony, but would really appreciate if we could get some more input from the community to help us work out what is happening.
Hey @Girl,
We are looking into this issue closely and have the thread quoted above to try to track down this issue. If you are missing any purchases you have made, please contact support and they should have it sorted. In the mean time, could you post any more details about this issue in the quoted thread? It’ll help narrowing down the exact issue, so we can fix it as soon as possible.
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 1, 2017, 5:47pm UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/3 "2017-02-01T17:47:25Z")
Okay. This is what exactly happens. I click on the store icon. It takes me to a loading screen. I wait for about one minute. Then it takes me to the gold screen. Boom my controller losses 99% function. The only two buttons I can control are the chat and the middle home button. The only way to get out of this glitch is I have to exit the game and restart. This wouldn’t nearly be bad if it wasn’t for the fact that I cannot get ANY glory rewards. Even clicking on the news and picking “get rewards” takes me to the reward screen…but I am still frozen. I really wanted to get the rewards this week but I can’t ☹
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 1, 2017, 5:48pm UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/4 "2017-02-01T17:48:21Z")
I tried every combination of buttons. But the only way to get out is to click home and restart the whole game
---
### Author:  [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)
#### Post date: [February 1, 2017, 5:50pm UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/5 "2017-02-01T17:50:03Z")
This blows because Arcane Dark is a PITA to get considering which kingdom it comes from, and how awful it’s troops’ Status Effects are to deal with when farming!
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 2, 2017, 2:17am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/6 "2017-02-02T02:17:08Z")
I am.very upset by it.
---
### Author:  [@Sonoftimmet](https://community.gemsofwar.com/u/Sonoftimmet)
#### Post date: [February 2, 2017, 5:01am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/7 "2017-02-02T05:01:41Z")
This is exactly what is happening to me also. I first get an error message saying " failed to load real money purchaseables" and then it freezes up. Can only restart the game at this point. Please fix, this has been happening g for almost a week now!
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 2, 2017, 5:13am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/8 "2017-02-02T05:13:37Z")
I am completely distressed by it. I really needed those traits tones
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 2, 2017, 5:13am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/9 "2017-02-02T05:13:47Z")
Stones\* lol
---
### Author:  [@Girl](https://community.gemsofwar.com/u/Girl)
#### Post date: [February 3, 2017, 8:32am UTC](https://community.gemsofwar.com/t/huge-issue-ps4-store-frozen/19274/10 "2017-02-03T08:32:58Z")
I guess I am going to miss out on this weeks rewards ☹