# \[Hotfix planned\] Event shops are blank and weekly Glory troop not offered **URL:** \ **Category:** Bug Reports\ **Created:** [October 24, 2022, 3:15am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502 "2022-10-24T03:15:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Azrazal](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@Azrazal](https://community.gemsofwar.com/u/Azrazal)\ **Post date:** [October 24, 2022, 3:15am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/1 "2022-10-24T03:15:04Z")
**Platform, device version and operating system:** windows 10 pc using steam also on android **Screenshot or image:** ![20221024115041_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/5/e584a1722adb30629245100d2b31b3ca8b5a8275.jpeg) **What you were expecting to happen, and what actually happened:** when i open the current guild world event (topaz treasures) and go to the shop page, it is completely blank. this is happening on my account both on steam and on android and also on my friend’s account on android that i live with as we are on the same network, we also tried mobile data without any change **How often does this happen? When did it begin happening?** at least for the past 5 hours. my guild has been working hard to complete the event, and i wish to help. i purchased the first two tiers earlier this week with no issue, but cannot purchase any more my friend doesnt do world events so dont know when it started for them, just had them check the tab once i had found the issue **Steps to make it happen again** once it happened, i have not been able to get the shop to show i have tried multiple devices, closing the game, changing many settings (basically every graphics setting) ---
**Author:** ![GreenGrain](https://avatars.discourse-cdn.com/v4/letter/g/d26b3c/32.png) [@GreenGrain](https://community.gemsofwar.com/u/GreenGrain)\ **Post date:** [October 24, 2022, 5:22am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/2 "2022-10-24T05:22:45Z")
![Screenshot_20221024-080944](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/9/c919d999a218e3168c5630da3142c60180cde09a.jpeg) Same ---
**Author:** ![Azrazal](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@Azrazal](https://community.gemsofwar.com/u/Azrazal)\ **Post date:** [October 24, 2022, 7:08am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/3 "2022-10-24T07:08:04Z")
i wasnt able to continue world event. checked up until the last minute, still empty. unsurprisingly at reset, shop is now back to normal my guild sadly wasnt able to complete final reward stage ---
**Author:** ![covertmuffin123](https://avatars.discourse-cdn.com/v4/letter/c/5daacb/32.png) [@covertmuffin123](https://community.gemsofwar.com/u/covertmuffin123)\ **Post date:** [October 24, 2022, 7:09am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/4 "2022-10-24T07:09:40Z")
Post reset, the new world event shop is blank for me. PS4. Restarted the game twice. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 24, 2022, 7:14am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/5 "2022-10-24T07:14:42Z")
Blank for me too. Android 10; have quit & restarted the game post-weekly-reset. ![Screenshot_20221024_001250_air.com.and.games505.gemsofwar](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/2/22e58554f6de82df673aa7ea25620988553316f9.jpeg) ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [October 24, 2022, 7:15am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/6 "2022-10-24T07:15:23Z")
Same on Xbox. Also the shop is missing the weekly menu. No way to get the new troop. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 24, 2022, 7:16am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/7 "2022-10-24T07:16:19Z")
> [@mfeforever](#): > > Also the shop is missing the weekly menu. No way to get the new troop. Same for me in Android. ---
**Author:** ![covertmuffin123](https://avatars.discourse-cdn.com/v4/letter/c/5daacb/32.png) [@covertmuffin123](https://community.gemsofwar.com/u/covertmuffin123)\ **Post date:** [October 24, 2022, 7:16am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/8 "2022-10-24T07:16:36Z")
I grabbed one from an event chest, but yeah, the weekly troop shop is missing on PS4 too. ---
**Author:** ![Moriad](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Moriad](https://community.gemsofwar.com/u/Moriad)\ **Post date:** [October 24, 2022, 7:18am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/9 "2022-10-24T07:18:55Z")
Same. Android. No event shop. No weekly menu in regular shop. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2022, 7:27am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/10 "2022-10-24T07:27:06Z")
Hey, make sure you close and re-open the game now and it should appear. I just checked and it should be fine now but you will need another restart. ---
**Author:** ![Arg](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Arg](https://community.gemsofwar.com/u/Arg)\ **Post date:** [October 24, 2022, 7:29am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/11 "2022-10-24T07:29:10Z")
Still nothing. Verified integrity of files in steam and restarted again after your post. Also affecting my mobile device (same account) on IOS. Campaign shop for event is just blank. ---
**Author:** ![Skorpios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/skorpios/32/37648_2.png) [@Skorpios](https://community.gemsofwar.com/u/Skorpios)\ **Post date:** [October 24, 2022, 7:32am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/12 "2022-10-24T07:32:20Z")
iOS here. Same thing, even after closing and restarting game. No regular event shop showing at all and WE shop is blank. ---
**Author:** ![Arg](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Arg](https://community.gemsofwar.com/u/Arg)\ **Post date:** [October 24, 2022, 7:34am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/13 "2022-10-24T07:34:40Z")
Just got a message in Gems that my game was out of sync and it forced a restart. Still empty shop after the forced reset. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 24, 2022, 7:35am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/14 "2022-10-24T07:35:44Z")
> [@Kafka](#): > > Hey, make sure you close and re-open the game now and it should appear. Nope. Just quit & restarted; both shops still absent for me. ---
**Author:** ![Arg](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Arg](https://community.gemsofwar.com/u/Arg)\ **Post date:** [October 24, 2022, 7:36am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/15 "2022-10-24T07:36:11Z")
I was running a last minute GaP that ended right around reset, not sure if related. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2022, 7:38am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/16 "2022-10-24T07:38:33Z")
Can I ask which region you folks are located in? ie. North America, UK, Europe etc ---
**Author:** ![Arg](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Arg](https://community.gemsofwar.com/u/Arg)\ **Post date:** [October 24, 2022, 7:39am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/17 "2022-10-24T07:39:08Z")
I’m in NA, Kafka ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 24, 2022, 7:39am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/18 "2022-10-24T07:39:42Z")
West coast US here. ---
**Author:** ![Skorpios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/skorpios/32/37648_2.png) [@Skorpios](https://community.gemsofwar.com/u/Skorpios)\ **Post date:** [October 24, 2022, 7:40am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/19 "2022-10-24T07:40:51Z")
North America, U.S. Also after 6.6 update, there are about 60MB of assets that refuse to download. ---
**Author:** ![Arelana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/arelana/32/16081_2.png) [@Arelana](https://community.gemsofwar.com/u/Arelana)\ **Post date:** [October 24, 2022, 7:45am UTC](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502/20 "2022-10-24T07:45:08Z")
Three reloads later I still have no World Event shop, just a blank page. I also don’t have the option to purchase the new weekly troop for Glory in the shop. That entire tab is missing. Steam version, NA region. [Next page](https://community.gemsofwar.com/t/hotfix-planned-event-shops-are-blank-and-weekly-glory-troop-not-offered/77502.md?page=2)