# Hero stop level up **URL:** \ **Category:** Support\ **Created:** [July 19, 2016, 1:34am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832 "2016-07-19T01:34:38Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 19, 2016, 1:34am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/1 "2016-07-19T01:34:38Z")
For some reason the game no longer compute the experience gained. I am at level 267 and then I reached this level can no longer level up. And there appeared a purple bar on the figure of my character what appears to be a bug. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/9/99fb888a96790ca86a29b098152fcb1736aff9cd.png) ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [July 19, 2016, 1:57am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/2 "2016-07-19T01:57:27Z")
I’ve fixed it for you, so you should be able to gain XP again. ---
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 19, 2016, 2:19am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/3 "2016-07-19T02:19:14Z")
Thanks for listening. Note that when I finished one continuous battle without computing the experience. See a bug in the experience bar on the left inside corner. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/9/90254e3f1088637a5fcaca35858468a6c9291050.png) ---
**Author:** ![TaliaParks](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taliaparks/32/11738_2.png) [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Post date:** [July 19, 2016, 2:30am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/4 "2016-07-19T02:30:32Z")
> [@Marcelo.d.sales](#): > > Thanks for listening. Hands down the fastest-responding, most willing-to-help development team I have encountered in my 25+ years of gaming. ---
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 19, 2016, 3:48pm UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/5 "2016-07-19T15:48:49Z")
Indeed. Unfortunately still not solved my problem. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [July 20, 2016, 2:49am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/6 "2016-07-20T02:49:00Z")
I’ve gone back and you should level up correctly next time you win a battle. ---
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 20, 2016, 3:01am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/7 "2016-07-20T03:01:02Z")
Thanks. I’ll pass feedback for you. Many thanks. ---
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 20, 2016, 3:14am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/8 "2016-07-20T03:14:36Z")
Thank you very much. It worked exactly as you said. I made a battle and advanced to level 268. Some hint of what might have occurred? Do I risk this happen again? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [July 20, 2016, 3:49am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/9 "2016-07-20T03:49:39Z")
Unfortunately I’m not sure what caused it but your XP got set to a negative value. It’s easy enough for us to fix, so if you see it again, I would contact our support team. ---
**Author:** ![Marcelo.d.sales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/marcelo.d.sales/32/18650_2.png) [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Post date:** [July 20, 2016, 3:59am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832/10 "2016-07-20T03:59:17Z")
Ho man… crazy … Many thanks again.