# Hero doesn't have a weapon in arena **URL:** \ **Category:** Support\ **Created:** [November 11, 2015, 4:36pm UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259 "2015-11-11T16:36:06Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Ithakoua](https://avatars.discourse-cdn.com/v4/letter/i/3e96dc/32.png) [@Ithakoua](https://community.gemsofwar.com/u/Ithakoua)\ **Post date:** [November 11, 2015, 4:36pm UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/1 "2015-11-11T16:36:06Z")
\*_What you were expecting to happen, and what actually happened?_ In all arenas I 've played my Hero never has a weapon. He doesn’t even have a mana color on him. The few times I clicked on his icon nothing happened, but from then I wasn’t able to activate my other troops powers for the rest of the battle. The other troops were getting the mana normally but when full, clicking on them did nothing **What are the steps to make it happen again?** **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/1X/2d1f5875b3b6bd3538fe4c7493dd6927583e1291.jpg) ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/1X/7ddaec6d9bbe670820893af7113c9cf84982ee3a.jpg) ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/1X/7159d5186717797e51440fbbedfd4d761b407ca3.jpg) ---
**Author:** ![Shimrra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shimrra/32/87_2.png) [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Post date:** [November 11, 2015, 7:41pm UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/2 "2015-11-11T19:41:00Z")
Huh. That’s cool. And really really odd… ---
**Author:** ![Ithakoua](https://avatars.discourse-cdn.com/v4/letter/i/3e96dc/32.png) [@Ithakoua](https://community.gemsofwar.com/u/Ithakoua)\ **Post date:** [November 13, 2015, 1:37am UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/3 "2015-11-13T01:37:15Z")
deleted and reinstalled several times, deleted all local files of the game etc. and still same thing. Any ideas anyone? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [November 13, 2015, 1:41am UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/4 "2015-11-13T01:41:40Z")
Have you contacted our support team? ---
**Author:** ![IVIMarkIVI](https://avatars.discourse-cdn.com/v4/letter/i/bbe5ce/32.png) [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\ **Post date:** [November 13, 2015, 4:31pm UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/5 "2015-11-13T16:31:58Z")
This is a support topic? Shouldn’t it go to the support team…? ---
**Author:** ![Zelfore](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zelfore/32/22295_2.png) [@Zelfore](https://community.gemsofwar.com/u/Zelfore)\ **Post date:** [November 14, 2015, 12:44am UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/6 "2015-11-14T00:44:56Z")
There’s a button at the top of the page labeled ‘Support’, as well as ‘Contact Us’ for direct communication. The support staff are busy and don’t always have the free time to check the forums. If you experience a serious issue that can’t be settled locally, it is recommended you also contact the staff directly on top of leaving a forum post if you must. The forum post notifies the staff of a possibly more widespread issue, while contacting support informs them of a likely more remote issue that only you yourself are experiencing. (Like disenchanting a bunch of your troops accidentally.) ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [November 14, 2015, 1:03am UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/7 "2015-11-14T01:03:33Z")
We do our best to check the forums and pass anything information along to the support team (who do check the forums as well), but sometimes we need sensitive information or the issue is harder to solve through a forum. So we need player’s to contact us directly. The Support forums can be used to get help from other forum goers or we can offer general ideas how an issue could be solved. It’s also, as Zelfore said, a good way for us to learn of a widespread issue, and we can let everyone know in a single place what’s going on and update them on it (like the issue on older iOS devices currently happening). ---
**Author:** ![Machiknight](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/machiknight/32/6108_2.png) [@Machiknight](https://community.gemsofwar.com/u/Machiknight)\ **Post date:** [November 14, 2015, 3:12pm UTC](https://community.gemsofwar.com/t/hero-doesnt-have-a-weapon-in-arena/1259/8 "2015-11-14T15:12:38Z")
> [@Nimhain](#): > > We do our best to check the forums and pass anything information along to the support team (who do check the forums as well), but sometimes we need sensitive information or the issue is harder to solve through a forum. So we need player’s to contact us directly. > > The Support forums can be used to get help from other forum goers or we can offer general ideas how an issue could be solved. It’s also, as Zelfore said, a good way for us to learn of a widespread issue, and we can let everyone know in a single place what’s going on and update them on it (like the issue on older iOS devices currently happening). You guys are doing a great job! I had an issue that was resolved within 24 hours by contacting support!