# Help Troops Missing

**URL:** <https://community.gemsofwar.com/t/help-troops-missing/50323>\
**Category:** Support\
**Created:** [December 24, 2018, 7:17pm UTC](https://community.gemsofwar.com/t/help-troops-missing/50323 "2018-12-24T19:17:13Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![DreamMaster](https://avatars.discourse-cdn.com/v4/letter/d/df788c/32.png) [@DreamMaster](https://community.gemsofwar.com/u/DreamMaster)\
**Post date:** [December 24, 2018, 7:17pm UTC](https://community.gemsofwar.com/t/help-troops-missing/50323/1 "2018-12-24T19:17:13Z")

</div>

Been Playing this game for years Went on Gems of war today and I’ve had 5 Cedricspaklesacks for ages but today there was all gone some now my gold is much harder to get .No one as been in my account from Home.Whats going on.?.  
E mailed support team and nothing.

---

<div class="post-metadata">

**Author:** ![en9nhcet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/en9nhcet/32/1673_2.png) [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\
**Post date:** [December 24, 2018, 7:25pm UTC](https://community.gemsofwar.com/t/help-troops-missing/50323/2 "2018-12-24T19:25:17Z")

</div>

> [@Happy Holidays!](https://community.gemsofwar.com/t/happy-holidays/50298/1):
>
> The team will be generally unavailable from the **25th December - 27th** December due to the Christmas Holidays. This includes technical support. We’ll still be keeping an eye on everything in case of a major issue.

as to why theyve prob said nothing ^^

---

<div class="post-metadata">

**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\
**Post date:** [December 24, 2018, 7:31pm UTC](https://community.gemsofwar.com/t/help-troops-missing/50323/3 "2018-12-24T19:31:37Z")

</div>

Did you use any “disenchant all extra” or “ascend all extra troops”?  
In either case you should have at least 1 copy of the card, if not 4.  
Go to troops menu, click on the filter on the right side, click on Clear filter, then Apply filter at the bottom, and then choose The Vault for kingdom filter and post the screenshot of it here like this

 ![Untitled](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/0/50bdb794e913164b3837005abce38bc8a4c36cba.jpeg)

---

<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 31, 2018, 4:05am UTC](https://community.gemsofwar.com/t/help-troops-missing/50323/4 "2018-12-31T04:05:50Z")

</div>

Hi DreamMaster

We got your message and I responded last Thursday but we don’t work on weekends or public holidays (Christmas). 🙂 I responded in your ticket but it looks like you Ascended your Cedric Sparklesacks.