# Help please :)

**URL:** <https://community.gemsofwar.com/t/help-please/69633>\
**Category:** Support\
**Created:** [April 19, 2021, 10:35pm UTC](https://community.gemsofwar.com/t/help-please/69633 "2021-04-19T22:35:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![RRRHowever](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rrrhowever/32/68772_2.png) [@RRRHowever](https://community.gemsofwar.com/u/RRRHowever)\
**Post date:** [April 19, 2021, 10:35pm UTC](https://community.gemsofwar.com/t/help-please/69633/1 "2021-04-19T22:35:54Z")

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NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War [please contact support here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356). To report a bug [go here](https://community.gemsofwar.com/c/gems-of-war-report-a-bug).

I put a ticket in two months ago now, number  
#99808 and I haven’t heard anything back yet 😕 I didn’t get the required medal for an event despite buying a number of tiers - I am forever hopeful that I may receive some gems back? 🙏 Thanks 😁

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [April 20, 2021, 6:19am UTC](https://community.gemsofwar.com/t/help-please/69633/2 "2021-04-20T06:19:47Z")

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Hi @RRRHowever I checked your ticket status and it had a reply from me - if you check your ticket history you should be able to see it there and create a follow-up ticket if you’d like to reply.

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**Author:** ![RRRHowever](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rrrhowever/32/68772_2.png) [@RRRHowever](https://community.gemsofwar.com/u/RRRHowever)\
**Post date:** [April 20, 2021, 6:25am UTC](https://community.gemsofwar.com/t/help-please/69633/3 "2021-04-20T06:25:41Z")

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I am so sorry! I was still logged in to the zen desk and it wasn’t showing a reply even though I was refreshing- I logged out and back in and there it was! I’ve replied now, gems would be fantastic thank you and again - apologies for not seeing your response sooner 🙂

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [April 20, 2021, 6:28am UTC](https://community.gemsofwar.com/t/help-please/69633/4 "2021-04-20T06:28:33Z")

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Very strange and it’s no problem, I’m sorry there was such a long wait. I’m HOPING to have your request finalised by the end of the week if you send a reply. I will do my best!