# Help please. Xbox one problems with account
**URL:** https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532
**Category:** Support
**Created:** [October 29, 2016, 9:03am UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532 "2016-10-29T09:03:48Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@El\_Clasic0](https://community.gemsofwar.com/u/El_Clasic0)
#### Post date: [October 29, 2016, 9:03am UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/1 "2016-10-29T09:03:48Z")
My hero lvl 225. Nickname El\_Clasic0. Guild The LeMans. Invite code EL CLASICO\_JKKA
I cant join menu Guild and no bonuses from Guild. I can’t invaiting another player( always loaded the menu without continuing).
I contacted support 3 days ago but received no response and the problem still remains. I hope support will see this message and the process
  of solving the problem quicker.
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### Author:  [@uwsublime](https://community.gemsofwar.com/u/uwsublime)
#### Post date: [November 1, 2016, 4:31pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/2 "2016-11-01T16:31:48Z")
El Clasico,
Arelin here… I’m having same issue in same guild. I also cannot play PVP. I can access PVP menu, but when I choose to fight, it just cycles endlessly and never loads the fight. I have had this issue for 1 week now. I submitted a ticket to support but they have not found the cause yet. Is anyone in any other guilds having this issue? Maybe it is just our guild. Can anyone in our guild still get in? I hope they don’t kick us out!
Arelin
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [November 1, 2016, 11:41pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/3 "2016-11-01T23:41:53Z")
Hey uwsublime which support did you write to 505 Game support or our support?
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### Author:  [@El\_Clasic0](https://community.gemsofwar.com/u/El_Clasic0)
#### Post date: [November 2, 2016, 9:08am UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/4 "2016-11-02T09:08:06Z")
I contacted the support. They removed me from the Guild. Now everything works.
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### Author:  [@uwsublime](https://community.gemsofwar.com/u/uwsublime)
#### Post date: [November 2, 2016, 1:28pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/5 "2016-11-02T13:28:05Z")
505 games support as directed in this forum.
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### Author:  [@Raptus](https://community.gemsofwar.com/u/Raptus)
#### Post date: [November 7, 2016, 2:57pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/7 "2016-11-07T14:57:08Z")
Hey
I am in the same guild : LeMans
and i have the same problems
so can anyone removed me from the guild ?
btw the guild leader is not longer in the guild
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### Author:  [@uwsublime](https://community.gemsofwar.com/u/uwsublime)
#### Post date: [November 9, 2016, 5:01pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/8 "2016-11-09T17:01:30Z")
Any update on this issue? Seems our guild was destroyed over 2 weeks ago and we still cannot play PVP or guild functions.
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### Author:  [@Raptus](https://community.gemsofwar.com/u/Raptus)
#### Post date: [November 9, 2016, 5:57pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/9 "2016-11-09T17:57:26Z")
he
i send a ticket to 505 games with the Problem and they removed me from guild too
now all is working fine 🙂
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### Author:  [@uwsublime](https://community.gemsofwar.com/u/uwsublime)
#### Post date: [November 9, 2016, 7:27pm UTC](https://community.gemsofwar.com/t/help-please-xbox-one-problems-with-account/14532/10 "2016-11-09T19:27:53Z")
I put my ticket in 2 weeks ago and they haven’t fixed my account yet.