# HELP ...Gems of war STUCK ON LOADING SCREEN **URL:** \ **Category:** Support\ **Created:** [March 24, 2021, 2:42pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177 "2021-03-24T14:42:27Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Bonez88](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Post date:** [March 24, 2021, 2:42pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/1 "2021-03-24T14:42:27Z")
For about a week now unable to load gems of war as soon as I launch the game I get met with error code 0101-0001 hit retry and keeps going up to 0101-0009 and 10th of retrying get message say Failed to download remote config. Delete the game redownloaded it and the same verified the game files via steam and still the same also not steam problem I don’t think as can play every other game in my steam library…I need help please if anyone can help would be great ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/3/6393fe182bea130c0e5f08042a65bd78d6a64424.jpeg) ---
**Author:** ![Bonez88](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Post date:** [March 24, 2021, 2:43pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/2 "2021-03-24T14:43:50Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/a/da28e8d25b3c13a8dc5d9c904d52506e418d737d.jpeg) ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 24, 2021, 3:16pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/3 "2021-03-24T15:16:02Z")
You seem to be unable to reach the game server, maybe your DNS lookup fails or you are blocking it in some way. Try opening [https://pcmob.parse.gemsofwar.com/](https://pcmob.parse.gemsofwar.com/), do you get a status page showing the game version? ---
**Author:** ![Bonez88](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Post date:** [March 24, 2021, 4:02pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/4 "2021-03-24T16:02:31Z")
yh version 1550 ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 24, 2021, 4:16pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/5 "2021-03-24T16:16:04Z")
Okay, so it’s likely application specific. Check your firewall, maybe you’ve somehow added a rule that prevents outgoing traffic for Gems of War. For a simple test, temporarily turn off your firewall and see if it works, just remember to turn it back on. ---
**Author:** ![Jocoka](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Jocoka](https://community.gemsofwar.com/u/Jocoka)\ **Post date:** [March 24, 2021, 4:24pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/6 "2021-03-24T16:24:06Z")
Hi there, Same problem here after the new update and I did not change or switch anything on pc. ---
**Author:** ![Bonez88](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Post date:** [March 24, 2021, 4:25pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/7 "2021-03-24T16:25:42Z")
I’ve got the new update via steam and also temp disabled firewall launched gems and still same error code ---
**Author:** ![Jocoka](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Jocoka](https://community.gemsofwar.com/u/Jocoka)\ **Post date:** [March 24, 2021, 4:31pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/8 "2021-03-24T16:31:52Z")
Totally same here. ---
**Author:** ![Jocoka](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Jocoka](https://community.gemsofwar.com/u/Jocoka)\ **Post date:** [March 24, 2021, 7:27pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/9 "2021-03-24T19:27:57Z")
It is working now, thanks. 😀 ---
**Author:** ![Bonez88](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Post date:** [March 24, 2021, 8:09pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177/10 "2021-03-24T20:09:40Z")
did you do anything or just starting working