# Help error on Nintendo Switch
**URL:** https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626
**Category:** Uncategorized
**Created:** [April 19, 2021, 8:49am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626 "2021-04-19T08:49:44Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 19, 2021, 8:49am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/1 "2021-04-19T08:49:44Z")
Cliffy-ZDK87N8STQ help what can i do there
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [April 19, 2021, 10:50am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/2 "2021-04-19T10:50:23Z")
When in danger or in doubt, run in circles, scream and shout.
Seriously though, you might want to provide some more information at which point you are getting that error. Screenshots would probably also help.
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 19, 2021, 11:37am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/3 "2021-04-19T11:37:50Z")
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [April 19, 2021, 11:55am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/4 "2021-04-19T11:55:08Z")
Likely related to this issue:
> [@\[INVESTIGATING + NEED MORE INFO\] CLIFFY Error Nintendo Switch](https://community.gemsofwar.com/t/investigating-need-more-info-cliffy-error-nintendo-switch/69036):
>
> Nintendo Switch Game is completely unplayable since March 2, 2021. It just keeps looping. It will start on load screen then say CLIFFY Error with a random alpha numeric sequence following it each time. The sequence is different every time but the word CLIFFY is always the same. It then restarts the game only to repeat the cycle. I have turned in multple tickets to the developer and still no reply. I have tried uninstalling/reinstall and even installed on multiple consoles with my account only…
Maybe add your experience to that thread, they are asking for more info and don’t seem to have made progress the past month.
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 19, 2021, 2:23pm UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/5 "2021-04-19T14:23:23Z")
what should I do ?
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### Author:  [@oninowon](https://community.gemsofwar.com/u/oninowon)
#### Post date: [April 20, 2021, 3:22am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/6 "2021-04-20T03:22:09Z")
Have you tried deleting your save file?
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### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [April 20, 2021, 6:21am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/7 "2021-04-20T06:21:03Z")
Please contact support for assistance:
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)
Make sure to include the CLIFFY error code you received, the date you received it and your invite code (you can find this at the bottom of the Gems of War settings menu)
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 20, 2021, 4:16pm UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/8 "2021-04-20T16:16:37Z")
I deleted everything and downloaded it again but it still doesn’t work
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 20, 2021, 4:18pm UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/9 "2021-04-20T16:18:07Z")
sorry I’m an austrian, it’s difficult for me with the english language
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### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [April 21, 2021, 1:56am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/10 "2021-04-21T01:56:56Z")
Können Sie mir bitte Ihren Einladungscode mitteilen?
Sie finden es unten im Einstellungsmenü
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 21, 2021, 9:50am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/11 "2021-04-21T09:50:29Z")
Wo finde ich diesen einladugscode im Nintendo Switch Einstellungen? Lg
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 21, 2021, 10:03am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/12 "2021-04-21T10:03:48Z")
Falls dieser Code im Spiel zu finden ist hab ich ein Problem weil ich gar nicht ins Spiel reinkommen es kommt immer gleich der Cliffy error l
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 22, 2021, 5:17pm UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/13 "2021-04-22T17:17:53Z")
Und können sie mir weiter helfen ?
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [April 23, 2021, 9:55am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/14 "2021-04-23T09:55:59Z")
Die müssen erst mal den Account finden. Wie lautet denn der Spielername? Ungefähre Stufe? Und in welcher Gilde ist der drin?
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### Author:  [@Help](https://community.gemsofwar.com/u/Help)
#### Post date: [April 23, 2021, 11:01am UTC](https://community.gemsofwar.com/t/help-error-on-nintendo-switch/69626/15 "2021-04-23T11:01:37Z")
Der Name ist Ryu lvl 100 und ich bin in der Drachen Gilde