# Hello Update not working **URL:** \ **Category:** Bug Reports\ **Created:** [April 11, 2019, 2:39pm UTC](https://community.gemsofwar.com/t/hello-update-not-working/53980 "2019-04-11T14:39:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Kaosdemon](https://avatars.discourse-cdn.com/v4/letter/k/a9adbd/32.png) [@Kaosdemon](https://community.gemsofwar.com/u/Kaosdemon)\ **Post date:** [April 11, 2019, 2:39pm UTC](https://community.gemsofwar.com/t/hello-update-not-working/53980/1 "2019-04-11T14:39:27Z")
Trying to update gems of War on play store and it keeps going back to the start of update any help would be much appreciated anyone else having this problem on mobile ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 1, 2019, 5:04am UTC](https://community.gemsofwar.com/t/hello-update-not-working/53980/2 "2019-05-01T05:04:22Z")
hello @Kaosdemon if your game is starting from the beginning and you need to be able to recover your account please [go here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555) If this isn’t your issue please reach out to [support here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) so we can help you further. ---
**Author:** ![Kaosdemon](https://avatars.discourse-cdn.com/v4/letter/k/a9adbd/32.png) [@Kaosdemon](https://community.gemsofwar.com/u/Kaosdemon)\ **Post date:** [May 23, 2019, 9:49pm UTC](https://community.gemsofwar.com/t/hello-update-not-working/53980/3 "2019-05-23T21:49:39Z")
Hi I don’t know how to say it but it is not working again it says that there is a new version and I have to restart the game I try to update it via the play store but it keeps going back to the start of update