# Having trouble logging in

**URL:** <https://community.gemsofwar.com/t/having-trouble-logging-in/24192>\
**Category:** Support\
**Created:** [May 15, 2017, 7:46pm UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192 "2017-05-15T19:46:51Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Belinda0891](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/belinda0891/32/24902_2.png) [@Belinda0891](https://community.gemsofwar.com/u/Belinda0891)\
**Post date:** [May 15, 2017, 7:46pm UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/1 "2017-05-15T19:46:51Z")

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**What you were expecting to happen, and what actually happened?**

**What are the steps to make it happen again?**

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/2/12dabbd161d08e0acfbeed2f0fe4ed0fc2ecad9f.jpg)

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [May 16, 2017, 2:31am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/2 "2017-05-16T02:31:58Z")

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Make sure you also submit a ticket to support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) It’s likely something only they can help with.

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**Author:** ![Belinda0891](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/belinda0891/32/24902_2.png) [@Belinda0891](https://community.gemsofwar.com/u/Belinda0891)\
**Post date:** [May 16, 2017, 2:59am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/3 "2017-05-16T02:59:27Z")

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I did just waiting on them to respond

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**Author:** ![Lila36](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lila36/32/24535_2.png) [@Lila36](https://community.gemsofwar.com/u/Lila36)\
**Post date:** [May 16, 2017, 3:03am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/4 "2017-05-16T03:03:18Z")

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Thanks @Ozball, We are currently looking into the request @Belinda0891.

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**Author:** ![Belinda0891](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/belinda0891/32/24902_2.png) [@Belinda0891](https://community.gemsofwar.com/u/Belinda0891)\
**Post date:** [May 16, 2017, 3:08am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/5 "2017-05-16T03:08:55Z")

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Thank you @Lila36

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**Author:** ![Belinda0891](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/belinda0891/32/24902_2.png) [@Belinda0891](https://community.gemsofwar.com/u/Belinda0891)\
**Post date:** [May 16, 2017, 3:53am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192/6 "2017-05-16T03:53:09Z")

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@Lila36 the email I just got was a copy of the one I got yesterday. I follow what it had said then this morning when I tried to get on to play it pop up that error thing. Please help. Thank you