# \[Has submitted a ticket\] Can’t log in since Sunday due to server error

**URL:** https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604
**Category:** Support
**Created:** [September 9, 2025, 3:54pm UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604 "2025-09-09T15:54:44Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![AKmericc56](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AKmericc56](https://community.gemsofwar.com/u/AKmericc56)
#### Post date: [September 9, 2025, 3:54pm UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604/1 "2025-09-09T15:54:44Z")

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Already submitted a ticket and just want to know when it will be resolved

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/d/bd03a2fe411839009d1b3a5b3eebe14f508036b2.jpeg)

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### Author: ![Substyler](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/substyler/32/95437_2.png) [@Substyler](https://community.gemsofwar.com/u/Substyler)
#### Post date: [September 9, 2025, 7:13pm UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604/2 "2025-09-09T19:13:32Z")

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I remeber that error on my xbox some time ago. I think my solution was clearing the console cache and/or reinstall the game

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### Author: ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [September 9, 2025, 9:27pm UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604/3 "2025-09-09T21:27:11Z")

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This is a generic connection error code.

You’ll get a reply to your ticket, but for anyone else in future, this is commonly resolved by some basic troubeshooting like

- clearing your cache
- reinstalling
- checking your internet connection

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### Author: ![AKmericc56](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AKmericc56](https://community.gemsofwar.com/u/AKmericc56)
#### Post date: [September 10, 2025, 5:45am UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604/4 "2025-09-10T05:45:33Z")

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@Jeto I already got reply saying:”This is a bug, and the team is aware of this. They are working on fixing it as soon as possible… we won’t respond here.”

But i can’t just wait or else i will get kicked from the guild. I tried clearing the cache and troubleshooting and reinstalling but didn’t work. Online on other games work, so its not connection problem.

I tried to play on different device and the same issue happens. So it may be related to servers on my location idk