# Guild wars glitched defeat - graphics failure, all troops invisible, then entire board invisible, unable to retreat **URL:** \ **Category:** Bug Reports\ **Created:** [October 25, 2018, 8:30am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803 "2018-10-25T08:30:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Shavron7](https://avatars.discourse-cdn.com/v4/letter/s/cab0a1/32.png) [@Shavron7](https://community.gemsofwar.com/u/Shavron7)\ **Post date:** [October 25, 2018, 8:30am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/1 "2018-10-25T08:30:28Z")
Content deleted ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 26, 2018, 3:11am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/2 "2018-10-26T03:11:17Z")
WOW Please try: > **[PlayStation general troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/360000187155-Delete-Gems-of-War-save-data-on-PS4)** > > Here are some troubleshooting steps for PlayStation to improve some technical issues or problems downloading assets and art to your game.  > Your account and game progress are linked to our servers, ... And turn off your PS4 - turn off the power at the wall and unplug the power cord at the back of the PS4 for 30 seconds. Then plug it all back in and turn it on. This might help something but to be honest it looks like a fault happened with your PS4. Was the game open very long before this happened? Or was the PS4 on for very long? Do you regularly turn it off or do you leave it in sleep mode? ---
**Author:** ![Redi](https://avatars.discourse-cdn.com/v4/letter/r/82dd89/32.png) [@Redi](https://community.gemsofwar.com/u/Redi)\ **Post date:** [October 27, 2018, 10:58am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/3 "2018-10-27T10:58:31Z")
Shavron7 - Don’t go suspecting your PS4. I have over 100 platinums and I have never had an issue with any of those games and 1000s of hours of gameplay. GoW - not so much so you are right to report a bug. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 29, 2018, 5:54am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/5 "2018-10-29T05:54:03Z")
Hey just letting you know we’re looking into this issue. I’ll tag you if I need any further info. If it happens to you again please reply here to let me know! ---
**Author:** ![JonathanStriker](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathanstriker/32/33065_2.png) [@JonathanStriker](https://community.gemsofwar.com/u/JonathanStriker)\ **Post date:** [October 29, 2018, 5:57am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/6 "2018-10-29T05:57:10Z")
Yup. This happened to a Guildmate of mine yesterday or today. Fun, right? Pfft. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [November 1, 2018, 4:08am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/7 "2018-11-01T04:08:52Z")
Hey @Shavron7 and @JonathanStriker (on behalf of your friend!) Can you please reinstall the game and let us know if you have the issue again after that? ---
**Author:** ![Kay93x](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kay93x/32/62627_2.png) [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\ **Post date:** [November 1, 2018, 6:47pm UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/8 "2018-11-01T18:47:34Z")
This happened to one of my guildies on a GW day too. I could dig up the SS if it’s needed but it’s basically the same as the one already posted. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [December 17, 2018, 11:06pm UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/9 "2018-12-17T23:06:27Z")
This issue should be fixed in the latest update version 4.2. 🙂 ---
**Author:** ![Kay93x](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kay93x/32/62627_2.png) [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\ **Post date:** [December 18, 2018, 12:34am UTC](https://community.gemsofwar.com/t/guild-wars-glitched-defeat-graphics-failure-all-troops-invisible-then-entire-board-invisible-unable-to-retreat/47803/10 "2018-12-18T00:34:29Z")
Thank you Cyrup.