Guild member inactivity marker not showing


#1

Please check the known issues list before posting a bug.

  • checked, either no one else has this problem or it isn’t a problem, just my misunderstanding of the patch notes

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

Platform, device version and operating system:

  • iPad Air 2 iOS 12.1.1, also Samsung tablet Android OS - latest.

Screenshot or image:

What you were expecting to happen, and what actually happened:

  • the first time a member of our guild was inactive for 21 days, they were marked by the game as such. Now we have 3 members inactive for 21-24 days and the game hasn’t marked any as inactive.

How often does this happen? When did it begin happening?

  • first time it happened correctly was in week 1 after the 4.2 update. We saw it in week 2 but wanted to give the game time to react. Today (beginning of week 3) so far none of the inactive members have been marked as inactive. Seems consistent in it’s not doing anything, at least.

Steps to make it happen again

  • doesn’t really apply here. No matter how often we restart the game there’s no marker.

#2

Question: does the game track the hero being played in the game, or the email address given when the game is started? We’re wondering if a player is not being marked as inactive because there is activity w. a different hero/game, but same email address?


#3

Perhaps they’re logging in, but not completing any battles?


#4

ok, I think you have the answer. The member is inactive by the guild’s definition, but not by the games. Our mistake was in confusing the two. I’ll check the other inactive members, but that seems to be it. Thanks for the suggestion, it helped a lot!


#5

Np! :relaxed:


#6

At this stage we consider inactive players ones who have not opened the game for 21 days.

I normally wouldn’t mention this in public but as you already did in your report, I think that’s permission for me to do so too:
Today you should have 1 member with the inactive icon.
Please check it and let me know if you can see it.


#7

thank you for replying and don’t worry about privacy, this might be something that other guild managers might be interested in. Yes, we noticed today that there is one member w. the inactivity icon. I checked our records and that member has not logged in since Dec 11th, so has been inactive for exactly 21 days. Now that we know how the game defines inactivity, we are updating our guild reqs.