# Guild keys not received by new members

**URL:** <https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853>\
**Category:** Support\
**Created:** [July 24, 2017, 9:11pm UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853 "2017-07-24T21:11:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon43026234](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\
**Post date:** [July 24, 2017, 9:11pm UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853/1 "2017-07-24T21:11:07Z")

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on Xbox, a member of my guild bought the 1000 seals/4 keys pack and the 2 members who joined the guild yesterday did not receive the keys. One of them received 7 keys from his previous guild! And a member who I removed yesterday and is now in another guild received the 4 keys from the member of my guild who bought the pack! weird!

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [July 25, 2017, 1:30am UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853/2 "2017-07-25T01:30:27Z")

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Hmm odd, the best option would be for the two affected guild members to submit tickets to support at [http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new). Console is also helped by IP2 at [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so they should submit a ticket if 505 is unable to help.

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**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\
**Post date:** [July 25, 2017, 9:16am UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853/3 "2017-07-25T09:16:07Z")

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I just submitted a ticket at 505games, hopefully they can help.

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**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\
**Post date:** [July 25, 2017, 12:24pm UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853/4 "2017-07-25T12:24:21Z")

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Some people in chat have told me this issue has been happening for 3 weeks…

Can someone please investigate this? 🤔