# Guild Key Bug help?

**URL:** <https://community.gemsofwar.com/t/guild-key-bug-help/12453>\
**Category:** Support\
**Created:** [September 15, 2016, 11:30pm UTC](https://community.gemsofwar.com/t/guild-key-bug-help/12453 "2016-09-15T23:30:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Crash333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crash333/32/10479_2.png) [@Crash333](https://community.gemsofwar.com/u/Crash333)\
**Post date:** [September 15, 2016, 11:30pm UTC](https://community.gemsofwar.com/t/guild-key-bug-help/12453/1 "2016-09-15T23:30:31Z")

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Hi, yesterday a friend of mien and me bought the 20$ Guild pack, I bought it first I got 4xKeys, then my friend bought it, but he didnt got the keys from me and someone earlier bought a 1xkey pack and he didnt got that ether, but when he bought his pack, he only got his 4xkeys but not mine. But i got his package.

can he somehow get a refund or something like that or maybe you find the bug and fix it

we’re in the same guild (of course)

his IGN: Nawak’osis  
my IGN: Crash333  
guild: Bob’s-place

Edit: here a screenshot: [http://puu.sh/rcDes.jpg](http://puu.sh/rcDes.jpg)

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [September 15, 2016, 11:32pm UTC](https://community.gemsofwar.com/t/guild-key-bug-help/12453/2 "2016-09-15T23:32:02Z")

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I think that this is something for support, they now have a direct link located at the top of this page.

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**Author:** ![Crash333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crash333/32/10479_2.png) [@Crash333](https://community.gemsofwar.com/u/Crash333)\
**Post date:** [September 15, 2016, 11:35pm UTC](https://community.gemsofwar.com/t/guild-key-bug-help/12453/3 "2016-09-15T23:35:24Z")

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ya sure but I wanted to post it in the forum to see if someone else got this problem

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**Author:** ![actreal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/actreal/32/1945_2.png) [@actreal](https://community.gemsofwar.com/u/actreal)\
**Post date:** [September 16, 2016, 3:42am UTC](https://community.gemsofwar.com/t/guild-key-bug-help/12453/4 "2016-09-16T03:42:57Z")

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I had a similar issue yesterday where I received guild keys from one guildmate’s purchase but not another guildmate. I sent in a support ticket last night.

Edit: Support ticket answered within 24 hours as usual. Thanks Vexx!