# Google Play Store Refund **URL:** \ **Category:** Community Guides\ **Created:** [November 30, 2022, 3:03am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971 "2022-11-30T03:03:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [November 30, 2022, 3:03am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/1 "2022-11-30T03:03:49Z")
If you bought the recent campaign pass then you are entitled to a full refund at this time. Google’s policy is that you have to request the refund from the developer directly. Please send your refund request by email to: ![Screenshot_20221129_205925_Gmail](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/1/51f7570c8aaac4e1cd450de7060e4b72762dcc74.jpeg) Here is the policy that shows Gems of War has to issue a refund or they are in violation and may be removed from the app store. ![Screenshot_20221129_210034_Google Play services](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/4/54befa3d9d2e12be3fda682185bfd4ff0bd0b555.jpeg) ---
**Author:** ![thejaz180](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thejaz180/32/86249_2.png) [@thejaz180](https://community.gemsofwar.com/u/thejaz180)\ **Post date:** [November 30, 2022, 5:31am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/2 "2022-11-30T05:31:30Z")
Wow… there’s no running away from this. ---
**Author:** ![Cairnso](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@Cairnso](https://community.gemsofwar.com/u/Cairnso)\ **Post date:** [November 30, 2022, 7:49am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/3 "2022-11-30T07:49:24Z")
Disclaimer: Refunding digital purchases often leads to your account being closed. There’s not much to say how it would go down with GoW but it should be known that it is a risk. If you’ve used items from the purchase especially - and hard to claim you haven’t used the stat points from the campaign. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [November 30, 2022, 7:53am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/4 "2022-11-30T07:53:01Z")
> [@Cairnso](#): > > Refunding digital purchases often leads to your account being closed So after They take your money and They fail to deliver (again) on the promised product, They get to penalize the customer for wanting their money back for breach of contract? …sounds like something IP2 would do indeed 🤔 🤦 🖖 ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [November 30, 2022, 7:55am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/5 "2022-11-30T07:55:13Z")
Hello! We are able to send through any items if there is an issue with a purchase and fix the issue causing the purchase issue. In the instance of the current Campaign Weapon, it is currently in your account data and once the fix is released it will appear asap! From there, if we are unable to get the item to you and you are after a refund, these are handled by the platform directly. The screenshot above is one part of Google Play’s refund options, for complete information on [Google Play Refund](https://bit.ly/3AV9dls) policy and the links for the other platforms are here; Apple Support: [Contact - Official Apple Support](https://www.apple.com/support/itunes/contact/) Google Play Support: [Google Play Help](https://support.google.com/googleplay/) Steam Support for a refund here: [https://help.steampowered.com/](https://help.steampowered.com/) PlayStation Support: [https://support.us.playstation.com/](https://support.us.playstation.com/) Xbox Support: [https://support.xbox.com/](https://support.xbox.com/) Nintendo Switch Support: [http://support.nintendo.com/](http://support.nintendo.com/) **Update to this, the fix has just gone live** ---
**Author:** ![Cairnso](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@Cairnso](https://community.gemsofwar.com/u/Cairnso)\ **Post date:** [November 30, 2022, 7:58am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/6 "2022-11-30T07:58:10Z")
> [@AMT](#): > > They fail to deliver (again) on the promised product If it had been 30days since they were made aware of the issue and still no solution or equal compensation was found then yes you would have a case. But you can’t do partial refunds so refunding the whole campaign could be a risk as you can’t prove you haven’t used other items from the purchase. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [November 30, 2022, 8:17am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/7 "2022-11-30T08:17:22Z")
> [@Cairnso](#): > > 30days since they were made aware of the issue and still no solution Does ‘4 or 5 campaigns with the exact same issue’ count as more than 30 days? 😛 🖖 ---
**Author:** ![thejaz180](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thejaz180/32/86249_2.png) [@thejaz180](https://community.gemsofwar.com/u/thejaz180)\ **Post date:** [November 30, 2022, 9:06am UTC](https://community.gemsofwar.com/t/google-play-store-refund/77971/8 "2022-11-30T09:06:39Z")
Party poopers. I’m here with popcorn watching how @awryan pulled out the angry mob troop and now it looks like it’ll get devoured 🍿🤔