# Google Play Games account not get linked when game starts **URL:** \ **Category:** Bug Reports\ **Created:** [July 15, 2018, 10:37pm UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593 "2018-07-15T22:37:50Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![n00bio](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@n00bio](https://community.gemsofwar.com/u/n00bio)\ **Post date:** [July 15, 2018, 10:37pm UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/1 "2018-07-15T22:37:50Z")
Platform: Android ( v 7.0 ) Device: Moto G5 Plus Game version: 3.5.0.09 Problem: Every time I start the game I have to access settings - account and sign into Google Play Games. Why won’t the game save my settings? Why am I getting disconnected from PG every time I quit / restart the game? ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [July 15, 2018, 11:01pm UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/2 "2018-07-15T23:01:02Z")
If I remember correctly. Thr devs want you to submit a ticket about this. Maybe under “technical issues”. I know prior to 3.5 it would just sign us in automatically. No clue what caused the change. ---
**Author:** ![n00bio](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@n00bio](https://community.gemsofwar.com/u/n00bio)\ **Post date:** [July 16, 2018, 1:14am UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/3 "2018-07-16T01:14:29Z")
Well I guess this behavior is clearly a bug and not a tech issue. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [July 16, 2018, 1:25am UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/4 "2018-07-16T01:25:32Z")
> [@n00bio](#): > > Well I guess this behavior is clearly a bug and not a tech issue. If you submit it as a bug… It’ll just bring you back here. So you have to submit it as a ticket under a different category to get help. ---
**Author:** ![n00bio](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@n00bio](https://community.gemsofwar.com/u/n00bio)\ **Post date:** [July 16, 2018, 11:07am UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/5 "2018-07-16T11:07:10Z")
That’s what the submit a ticket screen says about using tickets for bugs: “Describe your issue in detail. Support cannot assist with bug reports. We’ll read the ticket, but it will be automatically closed if you submit it. Please report your bug here: [Bug Reports - Gems of War | Forums](https://community.gemsofwar.com/c/gems-of-war-report-a-bug)” ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [July 16, 2018, 11:39am UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/6 "2018-07-16T11:39:07Z")
> [@n00bio](#): > > That’s what the submit a ticket screen says about using tickets for bugs: Which is exactly why I told you not to submit it under the bug category. 😀 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 23, 2018, 6:41am UTC](https://community.gemsofwar.com/t/google-play-games-account-not-get-linked-when-game-starts/42593/7 "2018-07-23T06:41:10Z")
Hey thanks for reporting this. I thought I’d made a bug report about it already but apparently not! So I’ve just made sure to add one.