# Glory bundle dropping venerback not valor **URL:** \ **Category:** Support\ **Created:** [August 23, 2016, 3:16pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435 "2016-08-23T15:16:12Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [August 23, 2016, 4:45pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/21 "2016-08-23T16:45:29Z")
> [@Robert](#): > > Is it still providing the incorrect troop? If so can I purchase 10 or 20 of the incorrect bundle to keep all the arcanes before you do the refund magic šŸ•¶ Yes its still incorrect. Yes you can purchase more. I would recomend at a MINIMUM removing **_ALL_** illgottengn, minor stones, gold, troops, gains, and arcane stones for purposely attempting to violate common fair play and probably the ā€œTerms of Serviceā€. A simple solution would be to only refund 400 Glory per account No matter what, even if a player spends 40,000 Glory buying packs. Think about what happen to the recent exploiters in the guilds, is your progress with it? ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 23, 2016, 4:50pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/22 "2016-08-23T16:50:30Z")
Just rember Sirian is in Melbourne and it was way past his bed time when he first popped in and saw a problem. He even checked the problem out instead of paging the console guys lol ---
**Author:** ![HKdirewolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hkdirewolf/32/21614_2.png) [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Post date:** [August 23, 2016, 5:06pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/23 "2016-08-23T17:06:10Z")
what happened with the guilds? ---
**Author:** ![Robert](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/robert/32/12802_2.png) [@Robert](https://community.gemsofwar.com/u/Robert)\ **Post date:** [August 23, 2016, 5:09pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/24 "2016-08-23T17:09:23Z")
Agree with this. To easy to exploit knowing you can keep the stones and gold. ---
**Author:** ![Boats](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/boats/32/11746_2.png) [@Boats](https://community.gemsofwar.com/u/Boats)\ **Post date:** [August 23, 2016, 5:27pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/25 "2016-08-23T17:27:59Z")
I mashed out about 3200 worth of glory before I even noticed, then bought one last one to make sure I wasnā€™t crazy. I ended up using some of the spirits though before I logged on and saw this thread. Iā€™m fine with the extra spirits, and wonā€™t be asking for a refund. ---
**Author:** ![Reron](https://avatars.discourse-cdn.com/v4/letter/r/7c8e57/32.png) [@Reron](https://community.gemsofwar.com/u/Reron)\ **Post date:** [August 23, 2016, 5:50pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/26 "2016-08-23T17:50:15Z")
Loving 505 support at the moment. I contacted them less than an hour ago after reading this forum saying that Iā€™d bought 14 of the glory packs without noticing that it was Venbarak instead of Valor. I didnā€™t expect a glory refund but specifically wanted the 14 Valor troops since that would give me enough for the ascension to Mythic. Got a reply almost immediately and after figuring out I needed to provide my invite code and how to do it I got 14 Valor cards in my in-game mail - which are now ascended to Mythic (achievement unlocked!). My thanks to Kyle & the 505 support team for an amazingly fast response! ---
**Author:** ![JTango](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jtango/32/6833_2.png) [@JTango](https://community.gemsofwar.com/u/JTango)\ **Post date:** [August 23, 2016, 9:43pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/27 "2016-08-23T21:43:40Z")
Manā€¦just got home and found out about the issue with the weekly troop. Even though I didnā€™t purchase one because my wife told me about it, I canā€™t get over how great the customer support is for the game. Just flat out ā€œOutstandingā€! @505GamesSupport, @Sirrian & the rest of the GoW team, Bravo Zulo! You rock! ---
**Author:** ![505GamesSupport](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/505gamessupport/32/1125_2.png) [@505GamesSupport](https://community.gemsofwar.com/u/505GamesSupport)\ **Post date:** [August 23, 2016, 10:50pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/28 "2016-08-23T22:50:59Z")
> [@JTango](#): > > Manā€¦just got home and found out about the issue with the weekly troop. Even though I didnā€™t purchase one because my wife told me about it, I canā€™t get over how great the customer support is for the game. Just flat out ā€œOutstandingā€! @505GamesSupport, @Sirrian & the rest of the GoW team, Bravo Zulo! You rock! Hey, thanks! Weā€™re a small team, but this crew works hard to make sure our players not only can keep playing and enjoying our games, but that they get a personalized and friendly experience dealing with us. Weā€™d want the same for ourselves, so we truly appreciate comments like this. šŸ™‚ Have a good one! ---
**Author:** ![Uncarefull](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@Uncarefull](https://community.gemsofwar.com/u/Uncarefull)\ **Post date:** [August 23, 2016, 11:20pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/29 "2016-08-23T23:20:51Z")
So, 9:15AM Australian EST, PS4. Issue is still no Valor dropping (I bought 6 before checking lol), unsure of my Arcane situation though (whether or not I got the right ones). Just time stamping for the Devs. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [August 23, 2016, 11:57pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/30 "2016-08-23T23:57:33Z")
So if Iā€™m reading the above correctly it means I will get to keep all the spirit stones and minor traitstones but also get my glory back?? ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [August 24, 2016, 12:07am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/31 "2016-08-24T00:07:00Z")
This problem should now be fixed. ---
**Author:** ![Uncarefull](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@Uncarefull](https://community.gemsofwar.com/u/Uncarefull)\ **Post date:** [August 24, 2016, 12:13am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/32 "2016-08-24T00:13:18Z")
Does that include corrections @Andrew? Thank you ---
**Author:** ![Spiderbite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@Spiderbite](https://community.gemsofwar.com/u/Spiderbite)\ **Post date:** [August 24, 2016, 12:14am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/33 "2016-08-24T00:14:06Z")
It is not on my end, just got 2 more venbaraks ā˜¹ [quote=ā€œAndrew, post:31, topic:11435, full:trueā€] This problem should now be fixed. [/quote] ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [August 24, 2016, 12:18am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/34 "2016-08-24T00:18:29Z")
**_NOTE_** You have to force quit the game it get the right pack! ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [August 24, 2016, 12:20am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/35 "2016-08-24T00:20:07Z")
Sorry guys but how do you prove that you purchased valor packs?? I know with cash purchases you get a receipt in your transaction history or an email confirmation. Do you send in pictures or something šŸ˜• ---
**Author:** ![Spiderbite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@Spiderbite](https://community.gemsofwar.com/u/Spiderbite)\ **Post date:** [August 24, 2016, 12:20am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/36 "2016-08-24T00:20:35Z")
Thanks. Works now. [quote=ā€œStrat, post:34, topic:11435ā€] You have to force quit the game it get the right pack! [/quote] ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [August 24, 2016, 12:21am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/37 "2016-08-24T00:21:08Z")
> [@Strat](#): > > **_NOTE_** > > You have to force quit the game it get the right pack! Was just in the middle of posting this XD So please restart your game everyone! ---
**Author:** ![Uncarefull](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@Uncarefull](https://community.gemsofwar.com/u/Uncarefull)\ **Post date:** [August 24, 2016, 12:28am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/38 "2016-08-24T00:28:29Z")
So do we just not get Valor? I bought 6 and still have none but I got the keys/gp/trait stones but no troops ā˜¹ ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [August 24, 2016, 12:31am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/39 "2016-08-24T00:31:56Z")
> [@Uncarefull](#): > > So do we just not get Valor? I bought 6 and still have none but I got the keys/gp/trait stones but no troops Unfortunately we canā€™t correct it that easily. However 505 Games support will be happy to help you out: [https://support.505games.com](https://support.505games.com) ---
**Author:** ![Uncarefull](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@Uncarefull](https://community.gemsofwar.com/u/Uncarefull)\ **Post date:** [August 24, 2016, 12:37am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/40 "2016-08-24T00:37:44Z")
Lol GG 2400 gloryā€¦ [Previous page](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435.md?page=1) [Next page](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435.md?page=3)