# Glory bundle dropping venerback not valor **URL:** \ **Category:** Support\ **Created:** [August 23, 2016, 3:16pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435 "2016-08-23T15:16:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 23, 2016, 3:16pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/1 "2016-08-23T15:16:12Z")
Arcane blood drop is correct though ---
**Author:** ![Verdugo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verdugo/32/9407_2.png) [@Verdugo](https://community.gemsofwar.com/u/Verdugo)\ **Post date:** [August 23, 2016, 3:21pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/2 "2016-08-23T15:21:41Z")
I never got blood stones, I got spirt stones instead, however, I’m on the PS4. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 23, 2016, 3:22pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/3 "2016-08-23T15:22:18Z")
I’m on xbox. Did you get valor? ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [August 23, 2016, 3:26pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/4 "2016-08-23T15:26:39Z")
> [@UKresistance](#): > > Arcane blood drop is correct though On Xbox One you get Spirit NOT Blood Arcane Traitstones as listed in the 400 pack. Also no Valor, only the Blighted Lands troop (Venbark). ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 23, 2016, 3:28pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/5 "2016-08-23T15:28:49Z")
Well I clicked through quick and wasn’t sure of the arcane. But I did notice not valor lol ---
**Author:** ![Verdugo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verdugo/32/9407_2.png) [@Verdugo](https://community.gemsofwar.com/u/Verdugo)\ **Post date:** [August 23, 2016, 3:28pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/6 "2016-08-23T15:28:53Z")
Nah, I got Venbarak. ---
**Author:** ![Wargems](https://avatars.discourse-cdn.com/v4/letter/w/9de053/32.png) [@Wargems](https://community.gemsofwar.com/u/Wargems)\ **Post date:** [August 23, 2016, 3:30pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/7 "2016-08-23T15:30:17Z")
Excellentisimo customer service sent me my valor card and blood traitstones and some gold and event keys…\_…\_excelent customer service. ---
**Author:** ![Spiderbite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@Spiderbite](https://community.gemsofwar.com/u/Spiderbite)\ **Post date:** [August 23, 2016, 3:36pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/8 "2016-08-23T15:36:29Z")
I got a venbarak instead of a valor on Xbox one as well. And arcane spirit instead of arcane blood. I thought it was a glitch so I tried again. Wasted 800 souls. I want the package I was expecting 😡😡😡 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/e/efbc3206db472c750479d238220daa54a039b11f.jpeg) ---
**Author:** ![PowerPlay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/powerplay/32/3886_2.png) [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Post date:** [August 23, 2016, 3:38pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/9 "2016-08-23T15:38:53Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/9/9259ddce161bf665776c1bb0c8a6108a98df544a.jpg) ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/e/eb352efe2c2aa3452bcbb82a6214d89916bbe332.jpg) Can I have the thing listed on the bottom picture instead? ---
**Author:** ![Robert](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/robert/32/12802_2.png) [@Robert](https://community.gemsofwar.com/u/Robert)\ **Post date:** [August 23, 2016, 3:39pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/10 "2016-08-23T15:39:52Z")
Is it necessary to include the @person for this type of thing? @Sirrian ---
**Author:** ![Moshimonsters](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/moshimonsters/32/13329_2.png) [@Moshimonsters](https://community.gemsofwar.com/u/Moshimonsters)\ **Post date:** [August 23, 2016, 3:40pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/11 "2016-08-23T15:40:28Z")
Yep me to on ps4.got to save me glory again. ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [August 23, 2016, 3:40pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/12 "2016-08-23T15:40:38Z")
Hey everyone, if you contact 505 support [https://support.505games.com/support/home](https://support.505games.com/support/home) they’ll fix that for you. Unfortunately, we’ve just taken over the console versions, and inherited this kind of issue, so I haven’t learned how to quickly fix this one yet… we’ll have to wait until the console team gets in to the office about 8 hours from now, to fix the shop item. ---
**Author:** ![Spiderbite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@Spiderbite](https://community.gemsofwar.com/u/Spiderbite)\ **Post date:** [August 23, 2016, 3:41pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/13 "2016-08-23T15:41:57Z")
I think we should get mail from the devs. 400 souls, valor, and 2 arcane blood. Maybe even a bonus for those who bought more than one assuming the first was glitched. ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [August 23, 2016, 3:51pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/14 "2016-08-23T15:51:06Z")
> [@Sirrian](#): > > Hey everyone, if you contact 505 support [Support : 505 Games](https://support.505games.com/support/home) they’ll fix that for you. 1. Thanks for the quick post. 2. This has occurred a few times before so no big deal, (probably should add it to the bug list though) 3. To everyone on Console: 505 Support will take care of this, usually in a couple of hours (sometimes one day). ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 23, 2016, 3:51pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/15 "2016-08-23T15:51:19Z")
They are refunding the 400 glory. Got mine back already ---
**Author:** ![Spiderbite](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@Spiderbite](https://community.gemsofwar.com/u/Spiderbite)\ **Post date:** [August 23, 2016, 4:08pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/16 "2016-08-23T16:08:09Z")
Thanks sirrian 😍 [quote=“Sirrian, post:12, topic:11435”] contact 505 support [https://support.505games.com/support/home](https://support.505games.com/support/home) they’ll fix that for you. Unfortunately, we’ve just taken over the console versions, and inherited this kind of issue, so I haven’t learned how to quickly fix this one yet… we’ll have to wait until the console team gets in to the office about 8 hours from now, to fix the shop item. [/quote] ---
**Author:** ![505GamesSupport](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/505gamessupport/32/1125_2.png) [@505GamesSupport](https://community.gemsofwar.com/u/505GamesSupport)\ **Post date:** [August 23, 2016, 4:22pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/17 "2016-08-23T16:22:07Z")
Hi everyone – we’re _quite_ aware of this problem right now 🙂, and we’ll be working as quickly as possible to refund your glory for this bundle (for however many your purchased). Just to let you know, we have to manually add and denote quantities for each consumable type, so multiplied across every user contacting us about this, it outstrips our ability to get back to everyone in a timely manner. We tried at first, but it’s taking longer to fix than the rate at which tickets are coming in. Refunding your glory is quick, you get to keep the items that were erroneously rewarded for this bundle, and you can use the refunded glory for this bundle when it gets corrected later by Infinity Plus Two’s console team. 🙂 So bear with us, and thanks for everyone’s continued support of Gems of War! ---
**Author:** ![Robert](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/robert/32/12802_2.png) [@Robert](https://community.gemsofwar.com/u/Robert)\ **Post date:** [August 23, 2016, 4:25pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/18 "2016-08-23T16:25:41Z")
Is it still providing the incorrect troop? If so can I purchase 10 or 20 of the incorrect bundle to keep all the arcanes before you do the refund magic 🕶 ---
**Author:** ![Wolfmuse1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wolfmuse1/32/9370_2.png) [@Wolfmuse1](https://community.gemsofwar.com/u/Wolfmuse1)\ **Post date:** [August 23, 2016, 4:42pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/19 "2016-08-23T16:42:31Z")
Can I get my 400 glory back then? ---
**Author:** ![Wolfmuse1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wolfmuse1/32/9370_2.png) [@Wolfmuse1](https://community.gemsofwar.com/u/Wolfmuse1)\ **Post date:** [August 23, 2016, 4:43pm UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435/20 "2016-08-23T16:43:16Z")
Saw the answer above! Thanks! [Next page](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435.md?page=2)