# Global Chat not connected **URL:** \ **Category:** Bug Reports\ **Created:** [May 29, 2018, 9:54am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257 "2018-05-29T09:54:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [May 29, 2018, 9:54am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/1 "2018-05-29T09:54:32Z")
I not connect to global chat. [https://gemsofwar.zendesk.com/hc/en-us/requests/58081](https://gemsofwar.zendesk.com/hc/en-us/requests/58081) Hello. Here you can not solve the problem, they sent me to the forum: [No enter global chat](https://community.gemsofwar.com/t/no-enter-global-chat/38576) At the forum, nothing really as prompted how to solve the problem. The problem exists and I was kicked out of the guild because I could not write that I’m sick and I’m in the hospital and I can not play well. How can I report my guild problems. I can not even contact her, and I can not contact the administrator of the guild either. Let’s look for a solution to the problem, send it to the forum - it’s not good, if there can not be a solution. > [@No enter global chat](https://community.gemsofwar.com/t/no-enter-global-chat/38576): > > No enter global chat There is still no solution. What am I to do then? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 31, 2018, 3:59am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/2 "2018-05-31T03:59:16Z")
Hello @docdeath I believe I have fixed this for you. Please relaunch your game and follow the [instructions in this article](https://gemsofwar.zendesk.com/hc/en-us/articles/115000349423-Join-close-and-use-chat) to reconnect to your desired chat room. I think you were in 002. Let me know how you go with this. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [May 31, 2018, 5:10am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/3 "2018-05-31T05:10:08Z")
Hello. Your decision to enter the chat room in a battle does not help, the error is the same. Screenshot of the error in the battle I’m attaching ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/4/d4b34ab64b3450c2a1a6298885d2fe56d81f2b04.png) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 31, 2018, 6:49am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/4 "2018-05-31T06:49:59Z")
Hi Docdeath Were you online when I sent that message that I had fixed your chat? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [May 31, 2018, 7:03am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/5 "2018-05-31T07:03:05Z")
I’m always online ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 31, 2018, 4:15pm UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/6 "2018-05-31T16:15:03Z")
So did you restart the game after CYRUP messaged you? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [May 31, 2018, 4:51pm UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/7 "2018-05-31T16:51:24Z")
Yes, I restart game ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 31, 2018, 5:13pm UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/8 "2018-05-31T17:13:46Z")
And you checked chat and it wasn’t accessible even after restarting the game, ok. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [May 31, 2018, 5:31pm UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/9 "2018-05-31T17:31:46Z")
Yes, problem to connect chat. Tomorrow play on pc ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 31, 2018, 6:26pm UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/10 "2018-05-31T18:26:49Z")
When the error message appears, if you click Okay, what does it do? Is a loading circle appearing or nothing happen? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 1, 2018, 5:15am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/11 "2018-06-01T05:15:54Z")
1. Restart game: 2. I click on the chat icon: 3. Is a loading circle: 4. Error Message: All the screenshots step-by-step did. More details are no longer ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 5:28am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/12 "2018-06-01T05:28:48Z")
Hi Doc Please close the game so I can access your account on the server and see what is going on. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 1, 2018, 5:43am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/13 "2018-06-01T05:43:46Z")
I came out completely from the game ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 5:51am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/14 "2018-06-01T05:51:37Z")
Thanks, give me a bit ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 1, 2018, 5:53am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/15 "2018-06-01T05:53:26Z")
write when finish please. And then breaking without a game begin)))) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 6:06am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/16 "2018-06-01T06:06:50Z")
Ok, you can access the game again now. I will follow this up with the team because it doesn’t seem like there is anything I can do on our end to directly resolve it immediately. Have you had any other connection issues prior to the chat issue? [Did you ever have these connection issues](https://community.gemsofwar.com/t/changes-in-russia-affect-connection-to-gems-of-war/38334) that were specific to your country awhile ago? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 1, 2018, 6:09am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/17 "2018-06-01T06:09:30Z")
There were no strong problems, just troubles with the chat arose. Now I’m in the guild where there is an external channel for communicating in a discord. Therefore, the global chat in the game is not particularly important now. Thank you. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 6:14am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/18 "2018-06-01T06:14:37Z")
Can you please [ensure your account is linked](https://gemsofwar.zendesk.com/hc/en-us/articles/202984335-Save-your-progress-in-Gems-of-War-Account-Linking) and reinstall your game on Steam? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 1, 2018, 6:16am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/19 "2018-06-01T06:16:05Z")
My account is guaranteed to be associated with Steam. Well, I will completely delete the game, Steam, clean all the directories and reinstall the game. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 6:17am UTC](https://community.gemsofwar.com/t/global-chat-not-connected/40257/20 "2018-06-01T06:17:31Z")
Please note that Steam Cloud Saves are separate to our account linking. [Next page](https://community.gemsofwar.com/t/global-chat-not-connected/40257.md?page=2)