# Global chat failure

**URL:** <https://community.gemsofwar.com/t/global-chat-failure/90009>\
**Category:** Support\
**Created:** [July 23, 2026, 10:20pm UTC](https://community.gemsofwar.com/t/global-chat-failure/90009 "2026-07-23T22:20:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TigressOfTheLore](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@TigressOfTheLore](https://community.gemsofwar.com/u/TigressOfTheLore)\
**Post date:** [July 23, 2026, 10:20pm UTC](https://community.gemsofwar.com/t/global-chat-failure/90009/1 "2026-07-23T22:20:32Z")

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UPDATE: it fixed itself , of course the moment I report it after troubleshooting 🤦🏼‍♀️

**Platform, device version and operating system:**

**Screenshot or image: (wouldn’t let me post with embedded media I will try to respond to the post with a screenshot)**

I used to play gems of war ages ago and couldn’t find my old account so I decided to just create a new one, (couldn’t be bothered to recover the old one) and the tutorial went smoothly everything’s fine. So I tried to connect to global chat and it instantly gives me a failure message. Is it due to my account level being too low??

**How often does this happen? When did it begin happening?**  
_This happens every time I try to connect to global chat._

**Steps to make it happen again**

I click connect to global chat it shows yes or no, I click yes, it says connection failed, and to try again later.

I tried clearing cache, switching WiFi, etc. I’m on Android. wanted to see if anyone else in the forum knew about this before I create a support ticket.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [July 23, 2026, 11:33pm UTC](https://community.gemsofwar.com/t/global-chat-failure/90009/2 "2026-07-23T23:33:45Z")

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