# Getting error on trying to connect to the game

**URL:** <https://community.gemsofwar.com/t/getting-error-on-trying-to-connect-to-the-game/12754>\
**Category:** Support\
**Created:** [September 22, 2016, 7:32am UTC](https://community.gemsofwar.com/t/getting-error-on-trying-to-connect-to-the-game/12754 "2016-09-22T07:32:56Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Post date:** [September 22, 2016, 7:32am UTC](https://community.gemsofwar.com/t/getting-error-on-trying-to-connect-to-the-game/12754/1 "2016-09-22T07:32:56Z")

</div>

**What you were expecting to happen, and what actually happened?**

Starting about 11:49pm Pacific I started to get a GoW blue error screen saying

Error  
Lost connection. Please retry when connect is established again

Retry

**What are the steps to make it happen again?**

On Samsung Note 5 - android (account Taisia)  
Launch game from Game Icon  
Get to Loading Assets…  
Screen pops up saying the error

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

Note: The T-mobile network is fine -tried three other heavy networked games, Chrome browser and a tool to track network connectivity. Everything is 4 or 5 bars.