# Generic and misleading title #2, TOPIC: Missing Keys

**URL:** <https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179>\
**Category:** Support\
**Created:** [December 20, 2015, 5:53pm UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179 "2015-12-20T17:53:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Serale](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/serale/32/1081_2.png) [@Serale](https://community.gemsofwar.com/u/Serale)\
**Post date:** [December 20, 2015, 5:53pm UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/1 "2015-12-20T17:53:36Z")

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After I got 48 Keys trough guild task I went ahead to open them just to get the surprise that it shows Ive none. :ultramegasadface:

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [December 21, 2015, 4:15am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/2 "2015-12-21T04:15:02Z")

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Does the games still show you have keys or did they just vanish?

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**Author:** ![Serale](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/serale/32/1081_2.png) [@Serale](https://community.gemsofwar.com/u/Serale)\
**Post date:** [December 21, 2015, 4:27am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/3 "2015-12-21T04:27:51Z")

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They vanish. Shows 0.

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**Author:** ![Serale](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/serale/32/1081_2.png) [@Serale](https://community.gemsofwar.com/u/Serale)\
**Post date:** [December 21, 2015, 4:29am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/4 "2015-12-21T04:29:37Z")

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Dont really care about the keys but maybe theres a problem on the code that could mess up other players.

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**Author:** ![Zelfore](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zelfore/32/22295_2.png) [@Zelfore](https://community.gemsofwar.com/u/Zelfore)\
**Post date:** [December 21, 2015, 6:56am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/5 "2015-12-21T06:56:34Z")

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Did you save up the keys in increments or were they collected all at once?  
What were you doing before you collected them? Did you finish any of the tasks yourself?

The more details you can provide the easier it can be for staff to zone in on the possible issue, maybe ask if any guild members experienced the same problem, etc.

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**Author:** ![Serale](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/serale/32/1081_2.png) [@Serale](https://community.gemsofwar.com/u/Serale)\
**Post date:** [December 21, 2015, 10:41am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179/6 "2015-12-21T10:41:07Z")

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Already said it, I open the guild tab, got the keys, went to open them and it show that I had none. Nothing in between that.