# Game won't show or allow purchase of guild chests

**URL:** <https://community.gemsofwar.com/t/game-wont-show-or-allow-purchase-of-guild-chests/21006>\
**Category:** Support\
**Created:** [March 8, 2017, 8:57am UTC](https://community.gemsofwar.com/t/game-wont-show-or-allow-purchase-of-guild-chests/21006 "2017-03-08T08:57:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![domooo88](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@domooo88](https://community.gemsofwar.com/u/domooo88)\
**Post date:** [March 8, 2017, 8:57am UTC](https://community.gemsofwar.com/t/game-wont-show-or-allow-purchase-of-guild-chests/21006/1 "2017-03-08T08:57:52Z")

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When scrolling between chest option it freezes on Gem Chest or VIP chest when trying to scroll to Guild Chest on XBOX one. Will slow me to purchase a guild chest with my seals but then game just crashes out without reward but does deduct seals.

Help anyone

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [March 8, 2017, 10:36am UTC](https://community.gemsofwar.com/t/game-wont-show-or-allow-purchase-of-guild-chests/21006/2 "2017-03-08T10:36:17Z")

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I believe a ticket to support should hopefully help with the missing seals. As for the bug I’m not sure, other than submitting a bug report to support as well.

You can report issues here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) Console is also supported by 505Games, and you can submit a ticket to them here: [http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new)

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**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\
**Post date:** [March 9, 2017, 7:21am UTC](https://community.gemsofwar.com/t/game-wont-show-or-allow-purchase-of-guild-chests/21006/3 "2017-03-09T07:21:47Z")

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When CLAIMING seals under the Guild Seals menu, on the Xbox it’s been freezing lately, requiring a quit and restart.

After 2.2 was introduced I noticed the Claim function was getting slower and slower, but this week it’s become particularly laggy.