# Game suddenly won't open/load

**URL:** <https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490>\
**Category:** Support\
**Created:** [March 11, 2016, 4:11pm UTC](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490 "2016-03-11T16:11:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AnalSwordfish](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/analswordfish/32/9022_2.png) [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\
**Post date:** [March 11, 2016, 4:11pm UTC](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490/1 "2016-03-11T16:11:38Z")

</div>

Windows 10

I open the game from Steam, it pops up as a window semi-offscreen. Usually, it would go fullscreen almost immediately and finish loading. Now all it does is has the rotating 6-mana gem in the bottom right… after a while, the entire window goes black. I’ve tried closing/reopening it a few times, always the same thing.

Anyone else have this problem / know of a solution?

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<div class="post-metadata">

**Author:** ![kzintiwife](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kzintiwife/32/2350_2.png) [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\
**Post date:** [March 11, 2016, 4:17pm UTC](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490/2 "2016-03-11T16:17:50Z")

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i did… i had to restart steam all the way and i also checked the files on the game itself.

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<div class="post-metadata">

**Author:** ![AnalSwordfish](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/analswordfish/32/9022_2.png) [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\
**Post date:** [March 11, 2016, 4:29pm UTC](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490/3 "2016-03-11T16:29:26Z")

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Hmm, I fixed it.

I verified integrity, seemed to be no issues there.

Then I snooped around in `%APPDATA%/Roaming/com.infinite-interactive.GoW/Local Store` and came across:

```auto
null, Time: 1457712797638
Info: Game activated, Time: 1457712797394
Info: Game is initialized..., Time: 1457712797387
Info: ShowSplash 1, Time: 1457712797384
Info: ShowSplash, Time: 1457712797382
Info: Showing Splash screen..., Time: 1457712797380
Info: Can Continue..., Time: 1457712797354
Info: GameStarted, Time: 1457712797167
Info: Deactivate, Time: 1457712794033
Info: Error: Error #3780
	at starling.core::Starling/configureBackBuffer()
	at starling.core::Starling/updateViewPort()
	at starling.core::Starling/initializeGraphicsAPI()
	at starling.core::Starling/initialize()
	at starling.core::Starling/onContextCreated(), Time: 1457712788800
Info: ERROR LOG (tap to hide/show):
Error: Error #3780
	at starling.core::Starling/configureBackBuffer()
	at starling.core::Starling/updateViewPort()
	at starling.core::Starling/initializeGraphicsAPI()
	at starling.core::Starling/initialize()
	at starling.core::Starling/onContextCreated()

```

No idea why the game couldn’t get a back buffer but I knew restarting Windows would solve that issue… and it did.