# Game stuck in endless loop **URL:** \ **Category:** Support\ **Created:** [February 8, 2017, 6:42pm UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797 "2017-02-08T18:42:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Superfreq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/superfreq/32/28736_2.png) [@Superfreq](https://community.gemsofwar.com/u/Superfreq)\ **Post date:** [February 8, 2017, 6:42pm UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/1 "2017-02-08T18:42:14Z")
**What you were expecting to happen, and what actually happened?** When I log in the game loads has the polling screen of 6 colored orbs with the skull rotating in the middle. After a couple of seconds it redirects to the buy gems screen and sits at the loading orbs screen. **What are the steps to make it happen again?** Close and re-open the application **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/5/c5e0c20ef7356acc3c0bc54ac9b10ee75b72e078.JPG) ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 9, 2017, 12:14am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/2 "2017-02-09T00:14:21Z")
A couple of questions: 1. Did you make a purchase just before this started happening? 2. What platform are you playing on? I suggest contacting our support team here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Superfreq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/superfreq/32/28736_2.png) [@Superfreq](https://community.gemsofwar.com/u/Superfreq)\ **Post date:** [February 9, 2017, 12:51pm UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/3 "2017-02-09T12:51:37Z")
1. I did make a purchase right before this happened. 2. Android 6.0.1 - playing on an NVidia Shield tablet 3. I had a ticket opened (24762) since Feb. 3rd. They did something last night in which I was able to use the game for the evening. They closed the ticket. I log in this morning and it’s stuck in the same loop again. I have re-opened the ticket after seeing this. I really like the game, thus the purchase. At this point it doesn’t seem the game wants me playing it. If you have any suggestions I’m all ears. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 10, 2017, 1:42am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/4 "2017-02-10T01:42:42Z")
I’m going to be working with the support team to help you. Make sure you don’t uninstall and reinstall. ---
**Author:** ![Superfreq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/superfreq/32/28736_2.png) [@Superfreq](https://community.gemsofwar.com/u/Superfreq)\ **Post date:** [February 10, 2017, 1:53am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/5 "2017-02-10T01:53:22Z")
Thank you. I did upgrade my tablet and I’m now running Android 7.0. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 10, 2017, 2:41am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/6 "2017-02-10T02:41:00Z")
Updating is ok. ---
**Author:** ![warcin](https://avatars.discourse-cdn.com/v4/letter/w/73ab20/32.png) [@warcin](https://community.gemsofwar.com/u/warcin)\ **Post date:** [February 25, 2017, 2:31am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/7 "2017-02-25T02:31:15Z")
Can someone tell me the solution used for this as I am seeing the same issue ---
**Author:** ![Superfreq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/superfreq/32/28736_2.png) [@Superfreq](https://community.gemsofwar.com/u/Superfreq)\ **Post date:** [February 25, 2017, 2:55am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797/8 "2017-02-25T02:55:42Z")
I suggest opening a ticket with their support. They finally got my issue resolved but it was done on the back end. Also don’t uninstall to make things easier.