# Game randomly closes down

**URL:** <https://community.gemsofwar.com/t/game-randomly-closes-down/69030>\
**Category:** Support\
**Created:** [March 15, 2021, 9:26am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030 "2021-03-15T09:26:41Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\
**Post date:** [March 15, 2021, 11:11am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/3 "2021-03-15T11:11:19Z")

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If this is on Xbox, this might be the same bug as:

> [@Game Crashing with new update - Xbox \[INVESTIGATING\]](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/79):
>
> I know I’ve lost battle sigils, but at least from what I’ve seen, you don’t lose any redeemed mail or opened chests (even when it crashes in the middle of opening them). It always seems to retain my rewards. What kinds of things have you lost?

No solution as of now

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_[View the full topic](https://community.gemsofwar.com/t/game-randomly-closes-down/69030)._