# Game randomly closes down **URL:** \ **Category:** Support\ **Created:** [March 15, 2021, 9:26am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030 "2021-03-15T09:26:41Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![goggs25](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@goggs25](https://community.gemsofwar.com/u/goggs25)\ **Post date:** [March 15, 2021, 9:26am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/1 "2021-03-15T09:26:41Z")
This is the second time this month your game has closed down on me and in both cases I have lost 1 turn in the delve. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/1/21668dbe667900225bdd95ac8c23e333cf28f0bf.jpeg) ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/c/0c3292415bc8fdb10415e19858ad0129aff28268.jpeg) As you can see from the screenshots only option I have is Press Y. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 15, 2021, 10:32am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/2 "2021-03-15T10:32:59Z")
If the game closes down on you during a fight it counts as a loss. Losing a delve fight ends the run, if it’s the first fight you can only leave, there’s no reward chest. ---
**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\ **Post date:** [March 15, 2021, 11:11am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/3 "2021-03-15T11:11:19Z")
If this is on Xbox, this might be the same bug as: > [@Game Crashing with new update - Xbox \[INVESTIGATING\]](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/79): > > I know I’ve lost battle sigils, but at least from what I’ve seen, you don’t lose any redeemed mail or opened chests (even when it crashes in the middle of opening them). It always seems to retain my rewards. What kinds of things have you lost? No solution as of now ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 15, 2021, 2:42pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/4 "2021-03-15T14:42:35Z")
Yep, that sounds like the game-crashing bug that some of us have been experiencing for months. It’s very frustrating. ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [March 15, 2021, 6:36pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/5 "2021-03-15T18:36:37Z")
The game plays fine on my phone, but since last night it’s been crashing every 3-5 minutes on the iPad. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [March 15, 2021, 6:50pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/6 "2021-03-15T18:50:28Z")
Had this problem 1 year ago when I had Xamois mobile phone. I never found any solution to the problem. ---
**Author:** ![goggs25](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@goggs25](https://community.gemsofwar.com/u/goggs25)\ **Post date:** [March 16, 2021, 3:57pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/7 "2021-03-16T15:57:38Z")
I lost one run at the delve. You get 3 a day but straight after I clicked on 1st battle garbage game closes down and I am forced to press Y to use my second turn when they screwed up my first turn. ---
**Author:** ![parikl](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@parikl](https://community.gemsofwar.com/u/parikl)\ **Post date:** [March 16, 2021, 7:01pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/8 "2021-03-16T19:01:45Z")
The game (Delves) did not let me play. I have to leave it and when l came back it did not let me play. The server often went down and one of my card made its action by itself. So the game was down today. ---
**Author:** ![goggs25](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@goggs25](https://community.gemsofwar.com/u/goggs25)\ **Post date:** [March 17, 2021, 5:43pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/9 "2021-03-17T17:43:19Z")
I should not lose out on any rewards because of there rubbish servers. So far it’s done this now 3 times in 2 days. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 18, 2021, 10:41am UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/10 "2021-03-18T10:41:48Z")
> [@goggs25](#): > > I should not lose out on any rewards because of there rubbish servers. It seems to be the client, not the server, doesn’t make it any better though. You are playing on Xbox? ---
**Author:** ![goggs25](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@goggs25](https://community.gemsofwar.com/u/goggs25)\ **Post date:** [March 18, 2021, 2:58pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/11 "2021-03-18T14:58:55Z")
Yes I am playing on Xbox series x ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 18, 2021, 6:25pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030/12 "2021-03-18T18:25:30Z")
It’s happening to me on OG Xbox One, also.