# Game keeps crashing or won't connect to server **URL:** \ **Category:** Support\ **Created:** [June 17, 2017, 10:07am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714 "2017-06-17T10:07:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Post date:** [June 17, 2017, 10:07am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/1 "2017-06-17T10:07:01Z")
What the hell is happening….yesterday I won 4 out 5 Guild War battles but all of them counted as losses! Today after my first guild war battle the game crashed, so yet another loss or what… Now my game won’t connect tot he servers anymore, I’m really getting desperate. Even my guild members start calling me a saboteur. My invite code: Wicked K - guild: Gem Assasssins Xbox One Update: It’s been over an hour now, still can’t connect to server, yet all of my friends are playing the game ☹ ---
**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Post date:** [June 18, 2017, 7:41am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/2 "2017-06-18T07:41:41Z")
22 hours later : I still can’t connect to the game server… Keep getting the same error message over and over : Our server are currently experiencing difficulties.Please wait a few minutes and restart the game. ---
**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Post date:** [June 18, 2017, 6:34pm UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/3 "2017-06-18T18:34:35Z")
I cannot get past the loading screen, every single time I get this error message : ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/4/74ef76defc19b4048a296f2557c3a833b21b1ce6.PNG) ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 18, 2017, 6:37pm UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/4 "2017-06-18T18:37:47Z")
Must be a problem on your router i been playing all the weekend and no problem here on xbox. Did you try to reset router? You just need to unplug it 10 sec then plug it again Does your other game are working? Sometime hard reset on xbox also work. You just need to hold the power button on your xbox untill it’s restart ---
**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Post date:** [June 18, 2017, 7:05pm UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/5 "2017-06-18T19:05:44Z")
Yes, i’ve tried it all, hard reset, router reset, clearing cache, deleting the game… All of my other games are working fine, thanks anyway! ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 18, 2017, 7:17pm UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/6 "2017-06-18T19:17:09Z")
We should get 3.05 update today, maybe it will fix your problem ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [June 18, 2017, 9:42pm UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/7 "2017-06-18T21:42:17Z")
X1 has been working flawless this entire weekend. I suggest creating a help ticket. [https://support.505games.com/en/support/home](https://support.505games.com/en/support/home) ---
**Author:** ![GoldPhoenix0](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/goldphoenix0/32/35599_2.png) [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)\ **Post date:** [June 19, 2017, 5:26am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/8 "2017-06-19T05:26:10Z")
Hey @Thumbtaxx, I’ve looked into your account and found an issue. Please check your account and see if you can log in now. ---
**Author:** ![Thumbtaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thumbtaxx/32/27531_2.png) [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Post date:** [June 19, 2017, 7:09am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714/9 "2017-06-19T07:09:07Z")
I just logged in and everything seems to be working fine now. THANK YOU SO MUCH!!! 😍 😁 😜 😘