# Game is unplayable **URL:** https://community.gemsofwar.com/t/game-is-unplayable/45973 **Category:** Support **Created:** [September 16, 2018, 6:38pm UTC](https://community.gemsofwar.com/t/game-is-unplayable/45973 "2018-09-16T18:38:11Z") **Posts on this page:** 1 **Showing post:** 5
### Author: ![WWDiver](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wwdiver/32/40338_2.png) [@WWDiver](https://community.gemsofwar.com/u/WWDiver) #### Post date: [September 16, 2018, 11:32pm UTC](https://community.gemsofwar.com/t/game-is-unplayable/45973/5 "2018-09-16T23:32:10Z")
This is what you can do in case of not receiving gems or other valuables. This is the answer received when reporting another issue. > [@Destroyed enemy's remain](https://community.gemsofwar.com/t/destroyed-enemys-remain/45564/5): > > Hey, unfortunately this is a known issue which we’re currently investigating. For more information (and a list of info that we’d find helpful in helping to pinpoint the issue), please see this article: [https://gemsofwar.zendesk.com/hc/en-us/articles/360000305315-Enemy-troops-do-not-die-and-the-game-is-frozen](https://gemsofwar.zendesk.com/hc/en-us/articles/360000305315-Enemy-troops-do-not-die-and-the-game-is-frozen) If you’re missing rewards due to this issue, please [contact support](https://gemsofwar.zendesk.com/hc/en-us/articles/202997425-How-do-I-contact-support-or-report-a-bug-) so we can help you. --- _[View the full topic](https://community.gemsofwar.com/t/game-is-unplayable/45973)._