# Game has been reset **URL:** \ **Category:** Support\ **Created:** [September 5, 2017, 1:11am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784 "2017-09-05T01:11:51Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:11am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/1 "2017-09-05T01:11:51Z")
I’ve had my game reset after I installed the game I’ve filed a report to the company but no reply bk what do I do now?? ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [September 5, 2017, 1:13am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/2 "2017-09-05T01:13:32Z")
Tickets to support ([https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)) is the best option, it just might take a bit longer than usual as they are dealing with a mountain of tickets at the moment. ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:14am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/3 "2017-09-05T01:14:59Z")
Yea I’ve already done that it’s been like a week now ---
**Author:** ![Esoxnepa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esoxnepa/32/1837_2.png) [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Post date:** [September 5, 2017, 1:15am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/4 "2017-09-05T01:15:05Z")
What platform are you on? So you can get moved to the correct support forum. I would say support is overwhelmed at this point, and it will take time to get back to you. ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:15am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/5 "2017-09-05T01:15:40Z")
I’m on android ---
**Author:** ![KrudlerTheHorse](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/krudlerthehorse/32/9505_2.png) [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Post date:** [September 5, 2017, 1:15am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/6 "2017-09-05T01:15:57Z")
That’s gotta suck man ☹ This week has been a gong show for the crew and they are working OT. I can say that my first experience with this game required support and it was the quality thereof that really won my heart over. You should be OK just patience. Probably not what you would like to hear sorry. In terms of useful advice, did you get any record of your support ticket? Like, so you can verify that it went in and there wasn’t a glitch? ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:16am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/7 "2017-09-05T01:16:44Z")
I’ve put money into the game aswell that’s what pissing me off ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [September 5, 2017, 1:17am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/8 "2017-09-05T01:17:00Z")
Hello Cameron, could you please provide us with a ticket number so we can look into this today for you? (And/or you invite code!) ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:17am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/9 "2017-09-05T01:17:36Z")
I don’t know my old invite code that’s the only downside ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:19am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/10 "2017-09-05T01:19:28Z")
Where do I find the ticket number?? ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [September 5, 2017, 1:20am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/11 "2017-09-05T01:20:46Z")
Go to ‘My Activities’ on the support tab and you will see the number @Cameron. ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 1:23am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/12 "2017-09-05T01:23:38Z")
Is this it? Your request (41368) has been received and is being reviewed by our support staff. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [September 5, 2017, 1:24am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/13 "2017-09-05T01:24:07Z")
Yes, 41368 is the number that they need. ---
**Author:** ![Cameron](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Post date:** [September 5, 2017, 9:10am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784/14 "2017-09-05T09:10:11Z")
Are they going to help me or?