# Game glitched out and reset the board **URL:** \ **Category:** Bug Reports\ **Created:** [October 28, 2018, 4:33pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984 "2018-10-28T16:33:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![AlphaNate](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alphanate/32/44933_2.png) [@AlphaNate](https://community.gemsofwar.com/u/AlphaNate)\ **Post date:** [October 28, 2018, 4:33pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/1 "2018-10-28T16:33:03Z")
**Platform, device version and operating system:** Xbox **Screenshot or image:** > **[Click here to watch, tag friends, comment on, download, or share this video](https://gamerdvr.com/gamer/reyas/video/62652742)** > > Reyas playing Gems of War **What you were expecting to happen, and what actually happened:** You can see what happens in the video to someone in my guild. He wasn’t doing anything out of the ordinary. This was during Guild Wars battle. **How often does this happen? When did it begin happening?** Once-off, I suppose? I’ve never seen it. **Steps to make it happen again** Unsure, see video. ---
**Author:** ![mld-81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mld-81/32/63170_2.png) [@mld-81](https://community.gemsofwar.com/u/mld-81)\ **Post date:** [October 28, 2018, 4:40pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/2 "2018-10-28T16:40:10Z")
I’ve never seen that before, talk about having a 2nd chance to do better 😂 ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [October 28, 2018, 5:30pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/3 "2018-10-28T17:30:51Z")
Well this is a first for me. ---
**Author:** ![Taruin](https://avatars.discourse-cdn.com/v4/letter/t/a8b319/32.png) [@Taruin](https://community.gemsofwar.com/u/Taruin)\ **Post date:** [October 28, 2018, 5:48pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/4 "2018-10-28T17:48:44Z")
Wow. Maybe you did something in the update? because I quit (not retreat) the game and it didn’t register that attack ---
**Author:** ![Taruin](https://avatars.discourse-cdn.com/v4/letter/t/a8b319/32.png) [@Taruin](https://community.gemsofwar.com/u/Taruin)\ **Post date:** [October 28, 2018, 5:49pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/5 "2018-10-28T17:49:23Z")
![Screenshot_20181028-104501](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/5/e511b25ee8565d16dc9f9331c09395c3a3691e29.jpeg) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 31, 2018, 4:24am UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/6 "2018-10-31T04:24:22Z")
Thanks for your report, this is weird! I’m not sure if you can answer these but if your Guild mate happens to know… 1. How long was the game on for before this happened? 2. How long was the console on for? 3. Do you regularly turn it off or do you leave it in sleep mode? 4. What was the last game mode played before this match begun? ---
**Author:** ![Reyas](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Reyas](https://community.gemsofwar.com/u/Reyas)\ **Post date:** [October 31, 2018, 3:06pm UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/7 "2018-10-31T15:06:04Z")
Hey! Figured it’d be easier if I signed up and provided the response myself. I can’t say for 100% certain, but the game & xbox would’ve been turned on for about 10-20 minutes at the most. Any time it is not in use, it’s fully turned off by holding down the button. Can’t be dealing with it whirring away in the background in sleep mode. The prior guild wars fights and the 3 dungeon fights was all that had been done ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 1, 2018, 3:41am UTC](https://community.gemsofwar.com/t/game-glitched-out-and-reset-the-board/47984/8 "2018-11-01T03:41:45Z")
Thanks, I’ve made a note of this for the future. I’m sorry this happened, but hopefully, it’s just a once off. If it happens again or someone else experiences it please let us know. Please check your in-game mail @Reyas. Unfortunately we [can’t restore Guild War scores.](https://gemsofwar.zendesk.com/hc/en-us/articles/360000430695-Reimbursement-for-Delve-and-Guild-War-Rewards)