# Game froze after I bought VIP chests with gems

**URL:** <https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722>\
**Category:** Support\
**Created:** [February 7, 2017, 3:00am UTC](https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722 "2017-02-07T03:00:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Oligarchy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/oligarchy/32/22589_2.png) [@Oligarchy](https://community.gemsofwar.com/u/Oligarchy)\
**Post date:** [February 7, 2017, 3:00am UTC](https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722/1 "2017-02-07T03:00:24Z")

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The chests did their shaking thing, but never bothered to open. Now I don’t have the gems, or anything else to show for it. How do I get my gems back?

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [February 7, 2017, 3:20am UTC](https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722/2 "2017-02-07T03:20:57Z")

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Please send us a support ticket at [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you retrieve your lost gems.

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**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\
**Post date:** [February 13, 2017, 5:33pm UTC](https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722/3 "2017-02-13T17:33:56Z")

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I can’t remember if consoles received the “Mini VIP” pack option.

Can someone who’s “VIP 0” purchase the Mini VIP bundle and have ready access to VIP chests, or do they still have to reach VIP 5 before they are eligible?

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [February 14, 2017, 3:38am UTC](https://community.gemsofwar.com/t/game-froze-after-i-bought-vip-chests-with-gems/19722/4 "2017-02-14T03:38:26Z")

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VIP chests don’t allow players buying chests with Gems if they aren’t VIP 5.

If you have VIP keys, you can open VIP chests. So the Mini VIP does allow players to try out the VIP chests before trying to get to VIP 5.