# Game freezes when accessing troop menu **URL:** \ **Category:** Bug Reports\ **Created:** [June 13, 2018, 11:43am UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878 "2018-06-13T11:43:11Z")\ **Posts on this page:** 8\ **Page:** 4
**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\ **Post date:** [July 8, 2018, 8:04am UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/61 "2018-07-08T08:04:11Z")
It’s certainly still an issue on iPhone (latest iOS). It seems most noticeable because as soon as I finish the 8th battle of a pet rescue I collect the rewards, exit to the main screen then press troop menu (because I want to see if my rewards allow me to ascend a pet). It is when I press on the troop button (on main screen) that the delay occurs. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [July 8, 2018, 12:00pm UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/62 "2018-07-08T12:00:27Z")
You need to play game NOT ON YOUR INTERNAL TEST NETWORK. You need to play on real xbox live on non developer xbox. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [July 8, 2018, 12:03pm UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/63 "2018-07-08T12:03:10Z")
Exactly the same on xbox. Pet rescue done, want to check pets, loong freeze on troop screen. ---
**Author:** ![pmbpro667](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pmbpro667/32/38100_2.png) [@pmbpro667](https://community.gemsofwar.com/u/pmbpro667)\ **Post date:** [July 8, 2018, 12:37pm UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/64 "2018-07-08T12:37:37Z")
I don’t know exactly how it all works in your offices, but is it possible for any of the devs to play the game outside of the office, on another unit, like from their homes like we do, for example? Maybe the problem can be replicated that way? ---
**Author:** ![pmbpro667](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pmbpro667/32/38100_2.png) [@pmbpro667](https://community.gemsofwar.com/u/pmbpro667)\ **Post date:** [July 8, 2018, 12:39pm UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/65 "2018-07-08T12:39:52Z")
Oops, I just realized after I posted, that you had the same idea! Yes, that was what I was thinking too. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [July 12, 2018, 7:14am UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/66 "2018-07-12T07:14:09Z")
Thanks for your help guys. The dev team are continuing to test and investigate this. I’ve put out a post over [here](https://community.gemsofwar.com/t/game-lags-when-accessing-troops-and-other-menus/42425) calling for more info from other players who we haven’t yet heard from ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [July 12, 2018, 7:20am UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/67 "2018-07-12T07:20:51Z")
Just as a heads up, it’s not unheard of for us to test on devices outside the office. Also, a majority of our testing happens on the live version of the game, and not in internal testing, unless we are trying to catch bugs before an update goes live. ---
**Author:** ![shadyady360](https://avatars.discourse-cdn.com/v4/letter/s/8491ac/32.png) [@shadyady360](https://community.gemsofwar.com/u/shadyady360)\ **Post date:** [July 12, 2018, 9:44am UTC](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878/68 "2018-07-12T09:44:28Z")
Also when I cast a spell the animation freezes for maybe 5-10 seconds, almost like it is going to crash every time. [Previous page](https://community.gemsofwar.com/t/game-freezes-when-accessing-troop-menu/40878.md?page=3)