# Game does not load up properly

**URL:** <https://community.gemsofwar.com/t/game-does-not-load-up-properly/49745>\
**Category:** Uncategorized\
**Created:** [December 8, 2018, 2:43am UTC](https://community.gemsofwar.com/t/game-does-not-load-up-properly/49745 "2018-12-08T02:43:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Stoffs](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@Stoffs](https://community.gemsofwar.com/u/Stoffs)\
**Post date:** [December 8, 2018, 2:43am UTC](https://community.gemsofwar.com/t/game-does-not-load-up-properly/49745/1 "2018-12-08T02:43:49Z")

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Could someone please tell me how to get ahold of tech support my game has not loaded correctly for the past week all I get is this lore stuff, any help would be greatly appreciated

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**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\
**Post date:** [December 8, 2018, 10:09am UTC](https://community.gemsofwar.com/t/game-does-not-load-up-properly/49745/2 "2018-12-08T10:09:06Z")

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You change the category of this post to “Support”  
What do you mean by lore stuff and how is it loading then?  
Screenshot would help here

> **[How to take a screenshot](https://gemsofwar.zendesk.com/hc/en-us/articles/360000017995-How-to-take-a-screenshot)**
>
> How to take a screenshot or photo of the game on PC, mobile, Xbox, PS4.
> If you experience a bug or technical issue in Gems of War it can help the support team resolve your problem if you share a sc...

If you are getting the tutorial with only Hero on your team maybe your user data was deleted and you need to finish the tutorial and link your account back on the device (Settings - Account - Link to another account) using registered email and password.