# Game Crashing with new update - Xbox \[INVESTIGATING\] **URL:** \ **Category:** Bug Reports\ **Created:** [December 16, 2020, 1:41am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660 "2020-12-16T01:41:08Z")\ **Posts on this page:** 17\ **Page:** 5
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 19, 2021, 3:25pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/82 "2021-03-19T15:25:38Z")
Okay, now it’s even worse. For the past 3 days, I’ve tried to play the game with it crashing, endlessly. Each time, I’ve tried for nearly an hour, crash after crash, until I finally give up. PLEASE tell me that you’re getting closer to a solution or even knowledge of what might be causing it! @Saltypatra? Do you have any news? ---
**Author:** ![Snooj](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/snooj/32/65852_2.png) [@Snooj](https://community.gemsofwar.com/u/Snooj)\ **Post date:** [March 19, 2021, 4:30pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/83 "2021-03-19T16:30:55Z")
Sharing @Kafka’s response from the other (but same?) bug report: [Post 5.3 update, game crashes on the Xbox [INVESTIGATING] - #65 by Kafka](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/65) They’re introducing logging in 5.4 to help figure out what’s going on. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 19, 2021, 6:11pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/84 "2021-03-19T18:11:34Z")
> [@Snooj](#): > > They’re introducing logging in 5.4 to help figure out what’s going on. That’s great! Thanks @Snooj! ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 24, 2021, 5:06pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/85 "2021-03-24T17:06:48Z")
Okay, a sliver of good news: Update 5.4 came to my Xbox yesterday, and I was excited. Then, I immediately tempered my excitement and expected the worst. However, I actually was able to log in, play for over an hour, and it didn’t crash! Not ONE SINGLE CRASH!! It felt so weird! I had not had a smooth day like that since all this started, months ago! Needless to say, I’m still cautiously expecting the crashing to start again, but this was a very good sign. I’ll come back and update y’all as I continue testing this new update. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 25, 2021, 4:07pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/86 "2021-03-25T16:07:03Z")
So far, so good! It still worked well, last night, without crashing. I hope this trend continues! ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [March 26, 2021, 1:35am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/87 "2021-03-26T01:35:28Z")
Yaaaaay!!! Great to hear. ---
**Author:** ![nhlmetalhead](https://avatars.discourse-cdn.com/v4/letter/n/f08c70/32.png) [@nhlmetalhead](https://community.gemsofwar.com/u/nhlmetalhead)\ **Post date:** [March 26, 2021, 4:20am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/88 "2021-03-26T04:20:07Z")
I can follow-up with good news as well. New update yesterday made it the first time the game loaded up without a crash. It did get 2 crashes overall yesterday with none today. Played 3 different times yesterday and 1 crash after the update after an hour-ish and another after the relaunch like it used to. Then after that, nothing. If it’s down to 2 crashes a day on average, ill take it. But hoping the crashless days continue 🙂 - thanks to the coders for (potentially) fixing the issue 🤗 ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 26, 2021, 4:49pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/89 "2021-03-26T16:49:49Z")
That’s great, @nhlmetalhead! I’m hoping the crashes are gone, for good. Yesterday, I played twice (mid-afternoon, and late evening) and still no crashes! Just out of curiosity, @Saltypatra, can you tell us what the probable cause was? I really like to understand issues like this. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 27, 2021, 4:30pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/90 "2021-03-27T16:30:49Z")
Still crash-free, yesterday! I even had to walk away for 15-20 minutes, and the game didn’t crash when I came back! ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 29, 2021, 3:22pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/91 "2021-03-29T15:22:52Z")
Still going strong! I’m getting pretty confident that the issue was fixed (at least for me). ---
**Author:** ![JaffaCakeKing](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jaffacakeking/32/87076_2.png) [@JaffaCakeKing](https://community.gemsofwar.com/u/JaffaCakeKing)\ **Post date:** [March 29, 2021, 3:37pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/92 "2021-03-29T15:37:52Z")
Yep mine hasn’t crashed since the last update ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [March 30, 2021, 4:48am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/93 "2021-03-30T04:48:04Z")
This warms my heart more than I can say. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 30, 2021, 3:31pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/94 "2021-03-30T15:31:00Z")
Last night I had a little scare; the game froze on me for about 2 seconds, and I thought “Oh boy, here we go again.” But nope! It shook it off, and kept right on working! Please pass my thanks and congratulations to the team, for finding and fixing this problem. It really is a relief to be able to play smoothly again! Please also threaten them against ever letting a problem like this out, again! 😅 ---
**Author:** ![JaffaCakeKing](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jaffacakeking/32/87076_2.png) [@JaffaCakeKing](https://community.gemsofwar.com/u/JaffaCakeKing)\ **Post date:** [April 1, 2021, 12:18pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/95 "2021-04-01T12:18:24Z")
Spoke too soon. Game just crashed on me in the middle of a delve 😡 ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [April 1, 2021, 12:57pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/96 "2021-04-01T12:57:00Z")
> [@JaffaCakeKing](#): > > Spoke too soon. Game just crashed on me in the middle of a delve “Crashed” as in “got stuck on the opponent turn”? That might be a different issue, is your team using Essence of Evil? ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [April 1, 2021, 9:26pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/97 "2021-04-01T21:26:20Z")
> [@Fourdottwoone](#): > > > [@JaffaCakeKing](#): > > > > Spoke too soon. Game just crashed on me in the middle of a delve > > “Crashed” as in “got stuck on the opponent turn”? That might be a different issue, is your team using Essence of Evil? Why, @Fourdottwoone? What issue does that cause? ---
**Author:** ![JaffaCakeKing](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jaffacakeking/32/87076_2.png) [@JaffaCakeKing](https://community.gemsofwar.com/u/JaffaCakeKing)\ **Post date:** [April 2, 2021, 2:43am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/98 "2021-04-02T02:43:12Z")
I was using Essence of Evil but the game didn’t freeze, it just closed down and went back to the Xbox home screen. [Previous page](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660.md?page=4)