# Game Crashing with new update - Xbox \[INVESTIGATING\] **URL:** \ **Category:** Bug Reports\ **Created:** [December 16, 2020, 1:41am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660 "2020-12-16T01:41:08Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Sleddy](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Sleddy](https://community.gemsofwar.com/u/Sleddy)\ **Post date:** [December 16, 2020, 2:58am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/21 "2020-12-16T02:58:44Z")
Looks 2 be fixed!! Will report if I notice anything else. Thanks for the fast response! ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 3:02am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/22 "2020-12-16T03:02:18Z")
Just crashed mid battle on the last attempt. ---
**Author:** ![Raistlin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raistlin/32/61294_2.png) [@Raistlin](https://community.gemsofwar.com/u/Raistlin)\ **Post date:** [December 16, 2020, 3:08am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/23 "2020-12-16T03:08:15Z")
I have been getting that purchase error too since the update. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 16, 2020, 3:12am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/24 "2020-12-16T03:12:13Z")
Ive passed this on. ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 3:24am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/25 "2020-12-16T03:24:50Z")
> [@MysticWeirdo](#): > > ttempt. I’ve tried it on both my Series X and Xbox One and it’s still crashing on both consoles. ---
**Author:** ![Raistlin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raistlin/32/61294_2.png) [@Raistlin](https://community.gemsofwar.com/u/Raistlin)\ **Post date:** [December 16, 2020, 3:30am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/26 "2020-12-16T03:30:40Z")
Still broken for me after a couple reboots/restarts. I’m done for the night. ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 3:34am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/27 "2020-12-16T03:34:50Z")
Screen shot of the error popup. [https://twitter.com/MysticWeirdo/status/1339050744540844035](https://twitter.com/MysticWeirdo/status/1339050744540844035) ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 16, 2020, 3:38am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/28 "2020-12-16T03:38:06Z")
Could I get the invite codes of those affected? And whether this is due to a purchase or not. Investigating now ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [December 16, 2020, 3:40am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/29 "2020-12-16T03:40:56Z")
> [@MysticWeirdo](#): > > Edit: getting a pop up when login in “Sorry. Well this is embarassing. Our delivery agent don’t exctly know what to do with this purchase…” > I don’t have any outstanding purchases this could be related to. Did you ever get the Xbox Game Pass Ultimate Gems of War Bundle thing from a month or two back? Mine came in after the update, but maybe something went wrong with yours? ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 3:41am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/30 "2020-12-16T03:41:38Z")
No it never showed up. Just the compensation ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 16, 2020, 4:03am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/31 "2020-12-16T04:03:37Z")
Our team is investigating now. ---
**Author:** ![JakoLuka](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@JakoLuka](https://community.gemsofwar.com/u/JakoLuka)\ **Post date:** [December 16, 2020, 4:20am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/32 "2020-12-16T04:20:28Z")
i’m getting the same error message as Mystic. I’ll send you my invite code. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 16, 2020, 4:56am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/33 "2020-12-16T04:56:18Z")
Deploying a fix for the purchase error issue now. It seems to have affected a small amount of Xbox players. ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 7:58am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/34 "2020-12-16T07:58:58Z")
Thanks Salty, The purchase error messages is gone and I was able to play several battles. No crashes. ---
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [December 16, 2020, 8:16am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/35 "2020-12-16T08:16:05Z")
The shrine achievement won’t unlock on xbox as well after shrine is full. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 17, 2020, 12:08am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/36 "2020-12-17T00:08:35Z")
We are looking into the achievements now. It looks like they haven’t been pushed by the platforms. ---
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [December 17, 2020, 1:24am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/37 "2020-12-17T01:24:17Z")
I did get the 40k achievement. So that one is live. ---
**Author:** ![Manifest](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@Manifest](https://community.gemsofwar.com/u/Manifest)\ **Post date:** [December 17, 2020, 3:18am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/38 "2020-12-17T03:18:24Z")
It looks like everything is working for me now. Invite code is CHRIS\_EUZA ---
**Author:** ![nicolp](https://avatars.discourse-cdn.com/v4/letter/n/edb3f5/32.png) [@nicolp](https://community.gemsofwar.com/u/nicolp)\ **Post date:** [December 17, 2020, 2:35pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/39 "2020-12-17T14:35:12Z")
i can’t play on steam too bug with patch ---
**Author:** ![Munition809](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@Munition809](https://community.gemsofwar.com/u/Munition809)\ **Post date:** [December 17, 2020, 8:17pm UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/40 "2020-12-17T20:17:32Z")
having the same problem [Previous page](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660.md?page=1) [Next page](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660.md?page=3)