# Game Crashing with new update - Xbox \[INVESTIGATING\] **URL:** \ **Category:** Bug Reports\ **Created:** [December 16, 2020, 1:41am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660 "2020-12-16T01:41:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sibelios](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Sibelios](https://community.gemsofwar.com/u/Sibelios)\ **Post date:** [December 16, 2020, 1:41am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/1 "2020-12-16T01:41:08Z")
**Platform, device version and operating system:** Xbox **Screenshot or image:** **What you were expecting to happen, and what actually happened:** New Update (5.3) causes game to crash when backing out of menus by using B button **How often does this happen? When did it begin happening?** Started with 5.3 update. it has happened 6 times in last 15 minutes **Steps to make it happen again** Occurs constantly ---
**Author:** ![Santandrix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/santandrix/32/68758_2.png) [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\ **Post date:** [December 16, 2020, 1:54am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/2 "2020-12-16T01:54:12Z")
It is happening on ps4 too. ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [December 16, 2020, 1:54am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/3 "2020-12-16T01:54:34Z")
> [@5.3 Update](https://community.gemsofwar.com/t/5-3-update/67657/8): > > Xbox Series X: Game crashed once starting up a battle in Explore. Game always crashes leaving the Shop. (eight for eight) Game crashed claiming a mail in the mail box. Game crashed twice leaving the mail box, even when empty (two for two) Game crashed twice entering PvP and leaving the screen. (two for two) Game crashed leaving the Troops Menu. Not to be confused with when an event (like Delves) lets you create a team from the Troop Menu (two for two). Game crashed after claiming the Pet … adding my findings here too ---
**Author:** ![Arg](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Arg](https://community.gemsofwar.com/u/Arg)\ **Post date:** [December 16, 2020, 1:59am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/4 "2020-12-16T01:59:02Z")
Updated on xbox one x, and the game will just randomly crash and close…no error. Checking mail, looking at weapons, totally random crashing. ---
**Author:** ![xXOdessaXx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xxodessaxx/32/40274_2.png) [@xXOdessaXx](https://community.gemsofwar.com/u/xXOdessaXx)\ **Post date:** [December 16, 2020, 2:02am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/5 "2020-12-16T02:02:19Z")
I can’t even play it. The minute I click on something it crashes to dashboard. XB1X ---
**Author:** ![rojo](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@rojo](https://community.gemsofwar.com/u/rojo)\ **Post date:** [December 16, 2020, 2:10am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/6 "2020-12-16T02:10:48Z")
You’ll have that from time to time! ---
**Author:** ![rojo](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@rojo](https://community.gemsofwar.com/u/rojo)\ **Post date:** [December 16, 2020, 2:12am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/7 "2020-12-16T02:12:34Z")
Anyone want to try and do a War and see what happens? Post results here please. ---
**Author:** ![Sleddy](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Sleddy](https://community.gemsofwar.com/u/Sleddy)\ **Post date:** [December 16, 2020, 2:14am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/8 "2020-12-16T02:14:31Z")
I have been playing for years and this bug is the worst one I have seen every time you collect mail change game mode game crashes ---
**Author:** ![Sleddy](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Sleddy](https://community.gemsofwar.com/u/Sleddy)\ **Post date:** [December 16, 2020, 2:15am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/9 "2020-12-16T02:15:09Z")
Did manage to get my guild wars in ---
**Author:** ![Sleddy](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Sleddy](https://community.gemsofwar.com/u/Sleddy)\ **Post date:** [December 16, 2020, 2:15am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/10 "2020-12-16T02:15:50Z")
As soon as I finish my battles to go to a different game mode game crashed ---
**Author:** ![Madd\_Hurricane](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@Madd\_Hurricane](https://community.gemsofwar.com/u/Madd_Hurricane)\ **Post date:** [December 16, 2020, 2:27am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/11 "2020-12-16T02:27:41Z")
Same thing here, constant crashes. Xbox One S. This really needs an urgent fix. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [December 16, 2020, 2:29am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/12 "2020-12-16T02:29:00Z")
We’ve pushed a fix for this issue. Please restart your console and game. If the issue persists please let us know. ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [December 16, 2020, 2:29am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/13 "2020-12-16T02:29:36Z")
The game seems to stop crashing after getting the Shrine Tutorial. Mine showed up super late. My guild mate managed to get the Shrine Tutorial to show up by toggling through the Medals menu. Hopefully Salty’s hotfix fixes that too. The Shrine Achievement still doesn’t unlock on Xbox One though. ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [December 16, 2020, 2:35am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/14 "2020-12-16T02:35:37Z")
> [@Saltypatra](#): > > We’ve pushed a fix for this issue. Please restart your console and game. > > If the issue persists please let us know. I reset my game and got the error on booting up the game: Error There was an issue reading data from our servers. Please contact support quoting the error code: 8974927802 I can’t get on the game itself. Edit: Tried again, got 0051171755. I guess the number changes after each error. ---
**Author:** ![Sibelios](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Sibelios](https://community.gemsofwar.com/u/Sibelios)\ **Post date:** [December 16, 2020, 2:36am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/15 "2020-12-16T02:36:12Z")
Same thing for me but my error code is 9394720513 (new code generated each time i hit retry) ---
**Author:** ![Manifest](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@Manifest](https://community.gemsofwar.com/u/Manifest)\ **Post date:** [December 16, 2020, 2:42am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/16 "2020-12-16T02:42:10Z")
Same here, There was an issue reading data from our servers…the error code is 8358109821 Code changes each time and I can’t get into the game itself. This is on the Xbox one X and original issue was on the One X and Series X ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [December 16, 2020, 2:42am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/17 "2020-12-16T02:42:48Z")
Ok, I’m back on the game finally. Bit scary. ---
**Author:** ![Sibelios](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Sibelios](https://community.gemsofwar.com/u/Sibelios)\ **Post date:** [December 16, 2020, 2:47am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/18 "2020-12-16T02:47:31Z")
Restarted Xbox again, was able to load game and the Shrines tutorial popped up as well. So no crashes while interacting with the various menus and modes. ---
**Author:** ![MaddFrost](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/maddfrost/32/64023_2.png) [@MaddFrost](https://community.gemsofwar.com/u/MaddFrost)\ **Post date:** [December 16, 2020, 2:48am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/19 "2020-12-16T02:48:40Z")
seems fine now ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [December 16, 2020, 2:58am UTC](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/20 "2020-12-16T02:58:30Z")
Still crashing for me. Restarted the console and redownload the game twice. Last a bit longer before crashing but still unplayable. Edit: getting a pop up when login in “Sorry. Well this is embarassing. Our delivery agent don’t exctly know what to do with this purchase…” I don’t have any outstanding purchases this could be related to. [Next page](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660.md?page=2)