# Game crashes when collecting Boss Chests **URL:** \ **Category:** Bug Reports\ **Created:** [August 23, 2020, 3:52am UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606 "2020-08-23T03:52:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Aragorn1](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Aragorn1](https://community.gemsofwar.com/u/Aragorn1)\ **Post date:** [August 23, 2020, 3:52am UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/1 "2020-08-23T03:52:39Z")
**Platform, device version and operating system:** Xbox One **Screenshot or image:** **What you were expecting to happen, and what actually happened:** When doing explore when completing a Boss fight when I collect the Boss chest the game freezes and I’m forced to restart the game. I was expecting to continue after collecting rewards. It inly happens after Boss fights and not all explore runs **How often does this happen? When did it begin happening?** It happens every time I collect the rewards from a Boss chest in Explore. It started a few weeks ago and I randomly do explore **Steps to make it happen again** Play explore and fight boss ---
**Author:** ![MentalcaseAd666](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mentalcasead666/32/43536_2.png) [@MentalcaseAd666](https://community.gemsofwar.com/u/MentalcaseAd666)\ **Post date:** [August 23, 2020, 3:56am UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/2 "2020-08-23T03:56:08Z")
Same for me on PS4 ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [August 23, 2020, 4:30am UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/3 "2020-08-23T04:30:53Z")
Already brought to attention. Hopefully, they will manage to find out the cause and fix it someday in future. > [@\[Known Issue\] Unable to exit expedition mode](https://community.gemsofwar.com/t/known-issue-unable-to-exit-expedition-mode/60271): > > Platform, device version and operating system: Android OS 8.1.0 / API-27 (OPM1.171019.019/V11.0.2.0.OEGMIXM) Xiaomi Redmi 5 Plus Screenshot or image: When i exit expedition mode, all buttons are not clickable. In such cases, I always have to restart the game This happens randomly. Approximately every 4-5 times when leaving the expedition Рlease watch the video to understand what is happening: [Screenshot\_2019-12-25-17-58-47-443\_air.com.and.games505.gemsofwar|690x345](https://community.gemsofwar.com/uploads/short-url/r5HRWy6PCiITvRZWL9D4O8Jio5H.jpeg) ---
**Author:** ![Faalbaard](https://avatars.discourse-cdn.com/v4/letter/f/b5ac83/32.png) [@Faalbaard](https://community.gemsofwar.com/u/Faalbaard)\ **Post date:** [August 24, 2020, 6:20am UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/4 "2020-08-24T06:20:49Z")
Happens a lot, I am on Xbox, this bug has made me do less and less explore grinds. It gets tiresome to reboot the game every other 10 minutes… ---
**Author:** ![CptTripz](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@CptTripz](https://community.gemsofwar.com/u/CptTripz)\ **Post date:** [August 24, 2020, 10:05pm UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/5 "2020-08-24T22:05:36Z")
Is it just the chest or does it happen when combining multiple tokens? Because the freezing when combining multiple tokens has been an issue for me on Android as long as I’ve been playing. ---
**Author:** ![Aragorn1](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Aragorn1](https://community.gemsofwar.com/u/Aragorn1)\ **Post date:** [August 24, 2020, 10:25pm UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/6 "2020-08-24T22:25:43Z")
Same for me. Sometimes I just shut the game off rather than restart again sadly ---
**Author:** ![Aragorn1](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Aragorn1](https://community.gemsofwar.com/u/Aragorn1)\ **Post date:** [August 24, 2020, 10:26pm UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/7 "2020-08-24T22:26:47Z")
It’s both actually ---
**Author:** ![MentalcaseAd666](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mentalcasead666/32/43536_2.png) [@MentalcaseAd666](https://community.gemsofwar.com/u/MentalcaseAd666)\ **Post date:** [August 25, 2020, 4:14pm UTC](https://community.gemsofwar.com/t/game-crashes-when-collecting-boss-chests/65606/8 "2020-08-25T16:14:00Z")
For me it happens once I’ve collected the boss chest rewards, I’m back on the difficulty select screen and THEN back out from there. I can carry on in that kingdom doing runs with no issues, but as I tend to back out to look for 20% mythstone bonus kingdoms when I press circle to back out of explore that is when it freezes. Chat is still active but the game interface is frozen 🤷‍♂️