# Game crashed on opening Event Key
**URL:** https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020
**Category:** Support
**Created:** [December 17, 2015, 9:05am UTC](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020 "2015-12-17T09:05:47Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@melkathi](https://community.gemsofwar.com/u/melkathi)
#### Post date: [December 17, 2015, 9:05am UTC](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020/1 "2015-12-17T09:05:47Z")
Bought 7 Event keys.
Clicked the button to open the chests.
Game crashed to desktop.
Logging back in, the keys were gone ☹
Sending a support ticket now
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### Author:  [@Shimrra](https://community.gemsofwar.com/u/Shimrra)
#### Post date: [December 17, 2015, 9:12am UTC](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020/2 "2015-12-17T09:12:19Z")
The contents of event keys, as far as I can tell, are fairly ordinary. If they opened properly and went to your existing troops, you would NOT notice. I opened 10 and didn’t even get a single one of the featured troop (Anointed One) - y’know, “You can win _this_!”…
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### Author:  [@Tacet](https://community.gemsofwar.com/u/Tacet)
#### Post date: [December 17, 2015, 8:01pm UTC](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020/3 "2015-12-17T20:01:59Z")
I found gem and event key payouts to be lower than glory keys for the most part, lol. It felt like all they gave were ultra rare troops.