# Game crash when reaching mastery 30 and gaining new weapon **URL:** \ **Category:** Bug Reports\ **Created:** [April 9, 2018, 1:02pm UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024 "2018-04-09T13:02:22Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Draco1](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@Draco1](https://community.gemsofwar.com/u/Draco1)\ **Post date:** [April 9, 2018, 1:02pm UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/1 "2018-04-09T13:02:22Z")
I’ve never posted on here before so apologise if this is a known issue. Couldn’t find it in those already listed. On PS4, I recently obtained my first mastery of 30 which was in red. As soon as I selected 30 red mastery, the game crashed, posted an error message (sorry didn’t record what it was, was only up for a second). Think it said something like it was trying to resolve the issue with a task bar, then it returned me to the PS4 lobby. When I reopened GOW, I went into the Hero menu and checked the weapons and found I had received Summer’s Fury. Weirdly, I also have the Daily Task of Earn a new weapon available and this did not complete. I have now obtained my second level 30 mastery in brown today and again the game crashed in the same way. Again the Daily Task of Earn a new weapon remains incomplete, and when I check the weapons in the Hero menu, I’ve acquired Mountain Crusher. I don’t remember what game mode I had been playing when I obtained the level 30 on red mana, but for level 30 on brown, I had been playing Explore mode. ---
**Author:** ![Draco1](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@Draco1](https://community.gemsofwar.com/u/Draco1)\ **Post date:** [April 11, 2018, 10:49am UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/2 "2018-04-11T10:49:59Z")
Just crashed again when I hit 20 mastery on blue. Same thing, reopen the game, I have earned Shadowbringer and earn new weapon challenge is incomplete. ---
**Author:** ![Draco1](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@Draco1](https://community.gemsofwar.com/u/Draco1)\ **Post date:** [April 12, 2018, 10:23am UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/3 "2018-04-12T10:23:10Z")
Happened again at next 20 mastery. Uploading a screenshot of the error message this time (CE-84878-0). ![Error](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/0/20f9c6f6f98ac4682fdeae336627d8175bbb4055.jpg) ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [April 13, 2018, 8:37am UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/4 "2018-04-13T08:37:57Z")
Hi @Draco1! I’m really sorry for the delayed response. For this type of issue, I’d recommend contacting support through our ticketing system at this [link](https://gemsofwar.zendesk.com/hc/en-us/requests/new) in the future 🙂 That said, I’ve adjusted your task to gain a weapon to be a different task, so you shouldn’t be receiving your crash any longer. We’ll be sending out the task completion reward in your mail. ---
**Author:** ![Draco1](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@Draco1](https://community.gemsofwar.com/u/Draco1)\ **Post date:** [April 13, 2018, 8:45am UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/5 "2018-04-13T08:45:25Z")
Thank you! I’ll go through the ticketing system next time! 🙂 ---
**Author:** ![Tdxsnake32](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@Tdxsnake32](https://community.gemsofwar.com/u/Tdxsnake32)\ **Post date:** [June 5, 2018, 8:22pm UTC](https://community.gemsofwar.com/t/game-crash-when-reaching-mastery-30-and-gaining-new-weapon/38024/6 "2018-06-05T20:22:29Z")
I have a very similar issue. Please fix.