# Game crash when answering call **URL:** \ **Category:** Bug Reports\ **Created:** [September 30, 2021, 10:34am UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995 "2021-09-30T10:34:46Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [September 30, 2021, 10:34am UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/1 "2021-09-30T10:34:46Z")
**Platform, device version and operating system:** iPhone X with iOS 15 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** When in a battle you respond to phonecall game froze and after a minute crash **How often does this happen? When did it begin happening?** Happened 2 times, don’t know if it trigger all times **Steps to make it happen again** Respond call when you are in battle ---
**Author:** ![Jerald](https://avatars.discourse-cdn.com/v4/letter/j/5f8ce5/32.png) [@Jerald](https://community.gemsofwar.com/u/Jerald)\ **Post date:** [September 30, 2021, 1:34pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/2 "2021-09-30T13:34:52Z")
Can confirm, same issue. Seems to be whenever a call comes in while your in a battle. I haven’t noticed it freezing if I’m on the main map, or loading screens only if I’m actively in a battle. Device: iPhone 13 Pro OS: iOS 15 ---
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [October 18, 2021, 7:41pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/3 "2021-10-18T19:41:46Z")
This bug is still present ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 18, 2021, 9:09pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/4 "2021-10-18T21:09:56Z")
Hey @essemito2 , If you haven’t already, can you submit a ticket through to Support [here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) I have had another player submit a similar issue, but was resolved once they had updated their iOS. Jeto - Support Human 🧙🏻‍♀️ ---
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [October 18, 2021, 9:39pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/5 "2021-10-18T21:39:47Z")
I will not make a support ticket for this, is a minor problem, for now I will not respond call if I’m in battle. Now I’m on iOS 15.0.2 but the bug also appears. ---
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [October 22, 2021, 10:36am UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/6 "2021-10-22T10:36:21Z")
Also dismiss the call cause the game to crash ---
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [November 23, 2021, 11:44am UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/7 "2021-11-23T11:44:20Z")
This problem continue also after a reset of the device and new update iOS 15.1, instant crash of the game when reciving a call without even respond ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [November 23, 2021, 9:56pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/8 "2021-11-23T21:56:46Z")
Hey @essemito2 As mentioned previously, can you submit a Support Ticket so we can investigate this further for you. [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) Jeto - Support Human 🧙🏻‍♀️ ---
**Author:** ![essemito2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/essemito2/32/31541_2.png) [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Post date:** [November 23, 2021, 10:09pm UTC](https://community.gemsofwar.com/t/game-crash-when-answering-call/71995/9 "2021-11-23T22:09:49Z")
as you wish