# Friend of mine did not receive any rewards from guild tasks **URL:** \ **Category:** Support\ **Created:** [January 30, 2017, 9:52am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204 "2017-01-30T09:52:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Raito](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raito/32/17635_2.png) [@Raito](https://community.gemsofwar.com/u/Raito)\ **Post date:** [January 30, 2017, 9:52am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/1 "2017-01-30T09:52:12Z")
So, me and my friend are in the same guild, and while I have received guild task rewards as normal, she doesn’t have any of them in her mail. Neither on PC nor on Smartphone. Anyone else have this problem? ---
**Author:** ![Raito](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raito/32/17635_2.png) [@Raito](https://community.gemsofwar.com/u/Raito)\ **Post date:** [January 30, 2017, 9:58am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/2 "2017-01-30T09:58:28Z")
Update: The new week seems not to have started for her yet? She gave some gold to tasks and instead of adding up to her weekly gold, it only added to her total gold. She also did not receive any rewards from that. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [January 30, 2017, 9:59am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/3 "2017-01-30T09:59:08Z")
Tell her to submit a ticket. [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) ---
**Author:** ![Raito](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raito/32/17635_2.png) [@Raito](https://community.gemsofwar.com/u/Raito)\ **Post date:** [January 30, 2017, 10:03am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/4 "2017-01-30T10:03:53Z")
Done. Very weird what’s happening here. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [January 30, 2017, 10:06am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/5 "2017-01-30T10:06:34Z")
Looks like a similar bug as here: > [@Constantly missing guild rask rewards](http://community.gemsofwar.com/t/constantly-missing-guild-rask-rewards/14644): > > What you were expecting to happen, and what actually happened? I collect my guild task rewards after all of the normal tasks are completed and, as of late, I’ve been constantly missing rewards, regardless of server issues. I expect to get: 590 Gems, 42 Event Keys, 360 Glory, 63 Gem Keys, 396 Glory Keys, 5900 Souls, 670 Gold Keys, 9 Maps Last week, I missed a lot of stuff (6 maps, 150 gems, 4 glory keys, 1,700 souls), and while I eventually got them all from my ticket on zendesk (which, btw, s… In that topic @Nimhain posted that they are looking for a fix and publicly announce when they fixed it. Apparently the bug is still around. It would be nice if crew can give an update about this. A properly working rewards system is vital for the game. ---
**Author:** ![Raito](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raito/32/17635_2.png) [@Raito](https://community.gemsofwar.com/u/Raito)\ **Post date:** [January 30, 2017, 10:17am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204/6 "2017-01-30T10:17:22Z")
Interesting, but also concerning if this has been going on for months now. Seems like there are also cases where people only partially lose their rewards. In this case she’s not getting a single reward at all.